Merina Gauna
Lubbock,TX
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Advance Technical Support/Sales
Customer Service Representative At&t
Lubbock, Texas
09.2018 - Current
- Problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Developed strategies for increasing sales, such as upselling and cross-selling products.
Customer Service Cashier
Tejas Motors
Lubbock, TX
09.2017 - 09.2018
- Greet customers and provided friendly customer service.
- Operate cash registers to take payments.
- Process credit card transactions
- Resolved customer complaints in a professional manner
- Scanned insurance into database
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
Front Desk
Gristy's cleaners
09.2013 - 09.2017
- Greet customers
- Provided friendly customer service
- Take in customers clothes
- Tag each customer clothing with their name
- Sort clothes in correct bin for washing
- Bag customers clothes
- Return customers clothes when desired pick up
- Cash handling
- Card transactions
- Counting drawers beginning and end of shift.
- Open store
- Close store
Education
High School Diploma -
Lubbock High School
Lubbock, TX05-2009
Skills
Many years of great customer service
Critical thinking
Multitasking
Team player
Account updating
Troubleshooting
De-escalating skills
Work well under pressure
Work well in fast pace environments
Complaint resolution
Time management
Computer savvy
Tech savvy
Timeline
Advance Technical Support/Sales
Customer Service Representative At&t
09.2018 - Current
Customer Service Cashier
Tejas Motors
09.2017 - 09.2018
Front Desk
Gristy's cleaners
09.2013 - 09.2017
High School Diploma -
Lubbock High School