Merisa Thompson
Palm Coast
Summary
Dynamic and detail-oriented professional with experience at Lowe's Home Improvement, excelling in customer service and fulfillment. I've effectively managed high-volume orders and trained new associates. Certified in Narrow Aisle Reach Truck operation, I consistently delivered exceptional service, enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Lowes Home Improvment
10.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Managed high-volume orders to ensure accurate and timely pick-ups
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Analyzed performance metrics to identify area for improvement within the Fulfillment department
Customer Service Associate
Lowes Home Improvment
06.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Publix
03.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Mechanical Engineering
Daytona State College
Daytona Beach, FL05-2026
Skills
- Teamwork and collaboration
- Quick Learner
- Detail-Oriented
- Conflict Resolution
- Customer Service
- Multitasking
- Narrow Aisle Reach Truck Certified
- Order Picker Certified
- POS system operation
Timeline
Fulfillment Associate
Lowes Home Improvment
10.2023 - Current
Customer Service Associate
Lowes Home Improvment
06.2022 - 10.2023
Cashier
Publix
03.2020 - 06.2022
Associate of Arts - Mechanical Engineering
Daytona State College
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