Merissa Lazetera
San Antonio,TX
Summary
Veteran leader with extensive experience in guiding teams and implementing effective organizational strategies. Known for delivering results through innovative problem-solving and strong team dynamics.
Overview
21
21
years of professional experience
Work History
Director of Operations
Jack in the Box, Yadav Enterprises
11.2018 - Current
- Supervise 6 District Mangers total of 49 Restaurants in the region
- Continually training District managers on basic DM routines such as calendars and DM visits
- Helping District Managers to understand back to basics and cascade that down to their teams
- Re-trained District Managers on how to read reports to help with the daily operations of the business
- Re structured the trainer role to support the market
- DM’s got introduced to DM calendars, Impact visits, cleaning routines
- Constant communication on educating our management team has been set around financial and control cost to improve our controllable margin.
- Reviewed and enforced the usage of development plans, and proper documentation at all levels
- All Team member got retrain on the food safety program
- Reviewed and enforced the usage of development plans, and proper documentation at all levels
- Updated and introduced the TL workshop and TL classes as part of the TL certification process
District Manager
Jack in the Box, Yadav Enterprises
08.2017 - 10.2018
- Supervised 7 locations to ensure high-quality standards of operation
- Developed new strategies to build sales, hiring, training and building strong teams
- Upgraded and re-trained all team members of the 7 restaurants in the 20/20 tactics and expectations with extra focus on Guest service to create a Guest centric environment in the Restaurants
- Successfully educated and consulted with managers to ensure their understanding of restaurant operational and financial performance. Took my district from a 38% controllable margin in 2017 to when I left to over 50% controllable margin
- Built positive and productive relationships with store and field leadership
- Developed 3 Assistant Managers from 2017-2018
Operations Support Manager
Jack in the Box, Yadav Enterprises
02.2016 - 08.2017
- Reduced operational risks while doing Food Safety audits on JIB locations
- Provided food safety support to JIB locations
- Provided Food safety classes for locations that failed to pass a food safety audit
- Conduct timely follow ups with locations that failed food safety audits
- Supported Managers with finding ordering, information in the back of the house PC.
Restaurant Manager
Jack in the Box, Yadav Enterprises
09.2004 - 02.2016
- Carefully interviewed, selected, trained and supervised staff
- Led and directed team members on effective methods, operations and procedures
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Achieved highest employee retention rate in my district
- Correctly calculated inventory and ordered appropriate supplies
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Education
Clinical Medical Assisting Certificate - undefined
San Joaquin Valley College
Modesto, CAGraduate Diploma - undefined
San Joaquin County Office of Education
Stockton, CASkills
- Operational efficiency
- Operations management
- Strategic planning and execution
- Business oversight
Accomplishments
- Successfully completed MUL (Multi-Unit Leadership) Course 2012-02
- Successfully completed the DM Basic Training Course 2014-08
Timeline
Director of Operations
Jack in the Box, Yadav Enterprises
11.2018 - Current
District Manager
Jack in the Box, Yadav Enterprises
08.2017 - 10.2018
Operations Support Manager
Jack in the Box, Yadav Enterprises
02.2016 - 08.2017
Restaurant Manager
Jack in the Box, Yadav Enterprises
09.2004 - 02.2016
Clinical Medical Assisting Certificate - undefined
San Joaquin Valley College
Graduate Diploma - undefined
San Joaquin County Office of Education