CNA
Merita Fualaga Nau
International Protection Services
San Leandro,CA
Summary
Professional receptionist skilled in managing front desk operations and providing exceptional customer service. Adept at handling inquiries, coordinating appointments, and maintaining organized workspace. Strong focus on collaborative teamwork, ensuring smooth daily operations, and adapting to evolving needs. Reliable and personable, with proficiency in communication, multitasking, and problem-solving.
8
years of professional experience
Work History
CNA
4 Months- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Assisted in implementing individualized care plans tailored to patient needs and preferences.
- Collaborated with interdisciplinary teams to enhance patient outcomes through coordinated care efforts.
- Documented patient interactions accurately in electronic health records to maintain compliance and continuity of care.
Security
2 Years 4 Months- Assessed security compliance, security program organization, policies, and procedures, general risks and vulnerabilities.
- Monitored personnel access and maintained accurate security records.
- Collaborated with event organizers to plan and execute security measures for large gatherings, ensuring events ran smoothly without security breaches.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Conducted security assessments, identifying vulnerabilities and recommending appropriate countermeasures.
Certified Nurse Assistant
5 Months- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring, maintaining accurate health records.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to individual needs.
- Implemented infection control measures, enhancing overall facility hygiene and resident well-being.
- Facilitated effective communication between patients, families, and healthcare providers to address concerns promptly.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Ramp Agent
6 Months- Coordinated aircraft arrivals and departures to ensure timely operations.
- Managed baggage loading and unloading, ensuring proper handling of luggage.
- Conducted safety checks on ground equipment and vehicles for compliance.
- Collaborated with team members to streamline ramp operations, enhancing efficiency.
- Trained new employees on standard operating procedures and safety protocols.
- Monitored weather conditions and communicated with flight crews to prevent delays.
- Implemented process improvements that reduced turnaround time for aircraft servicing.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Ramp Agent
6 Months- Job description and experience was similar to United Airlines. The only difference was a more private setting with a stronger team working with the same crew daily.
Engineer/Trainer
2 Years 2 Months- Designed and implemented engineering solutions for complex systems, ensuring operational effectiveness.
- Conducted thorough testing and evaluation of equipment to maintain high performance standards.
- Collaborated with cross-functional teams to streamline project workflows and enhance efficiency.
- Developed technical documentation and guidelines to support engineering processes and procedures.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Led initiatives to improve system reliability, reducing downtime through innovative engineering practices.
- Analyzed data from engineering projects to identify trends and drive continuous improvement efforts.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Server
2 Years- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently while maintaining high standards of food and beverage quality.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints promptly, fostering a positive dining environment and repeat business.
- Streamlined workflow processes to improve service speed during peak hours without sacrificing quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma
Attended 9th-11th grade years
Certification of completion
HS diploma
12th grade year
Skills
Time management
Customer service
Patient care
Computer and Technology information
Compassion and empathy
Attention to detail
Clinical documentation
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Conflict resolution
Electronic charting
Trustworthy companion
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
CNA
Clipboard Health
04.2026 - Current
Certified Nurse Assistant
East Bay Post Acute
11.2024 - 04.2025
Security
International Protection Services
04.2024 - Current
Ramp Agent
United Airlines
10.2023 - 04.2024
Ramp Agent
JSX
10.2023 - 04.2024
Engineer/Trainer
US NAVY
10.2020 - 12.2022
Server
RDE Dining
10.2018 - 10.2020
San Leandro High School
HS diploma
VIP Nursing School
Certification of completion
Menlo Atherton High School
High School Diploma