Merita Hasa
New York
Summary
Compassionate client care specialist with expertise in crisis intervention and risk assessment. Enhances patient safety and satisfaction through effective stabilization techniques. Collaborates with teams to resolve conflicts and deliver quality support in high-pressure situations, ensuring positive patient experiences through clear communication and coordinated care.
Overview
33
33
years of professional experience
Work History
Care Coordinator
Suffolk Services Agency
NY
09.2025 - Current
- Coordinated care plans for clients with diverse needs at Suffolk Services Agency.
- Assisted clients in acute emotional distress and coordinated referrals to ensure access to necessary support services.
- Collaborated with healthcare providers to ensure comprehensive client support.
- Delivered crisis intervention, conducted risk assessments, developed safety plans, and provided short-term counseling to enhance client stability.
- Managed client intake processes, gathering essential information and documentation.
Substitute Teacher
NYC DOE
01.2021 - Current
Client Care Coordinator
Home/Life Services, Inc.
01.2022 - 12.2023
Assistant Teacher
Birch Family Services
01.2019 - 12.2021
Client Care Coordinator
University Hospital Center “Mother Teresa”
01.2007 - 12.2017
- ICU (7 years): Crisis counseling, family support, end‑of‑life care, communication with medical teams.
- Performed rapid assessments, implemented de‑escalation techniques, and stabilized patients in crisis to enhance patient safety and support effective interventions.
- Psychiatry (1 year): Safety planning, mental health assessments, suicide risk evaluation.
- Conducted biopsychosocial assessments, participated in interdisciplinary rounds, and facilitated discharge planning to ensure continuity of care.
- Infectious Disease (1 year): Psychosocial support, stigma reduction, care coordination.
- Provided emotional support and grief counseling to families during oncology treatment.
Client Care Supervisor
University Hospital Center “Mother Teresa”
01.2010 - 12.2012
- Supervised client care staff, ensuring high-quality service delivery.
- Supervised client care operations, coordinated staff to enhance service quality and ensure client satisfaction.
- Coordinated patient services and managed client inquiries effectively.
- Developed training programs for new team members in client care procedures.
Medical Secretary
Anesthesia & Reanimation Department
01.1993 - 12.2007
- Managed appointment scheduling for anesthesia consultations and procedures.
- Coordinated communication between medical staff and patients regarding treatment plans.
- Maintained patient records in compliance with healthcare regulations and confidentiality standards.
- Coordinated multidisciplinary communication to streamline patient record management.
Education
Master of Science - Social Services in Criminal Justice
Faculty of Social Sciences
Tirana, Albania 07-2014
Ph.D. - Analysis of Social Politics
Faculty of Social Sciences
Tirana, Albania.06-2010
Bachelor’s Degree - Social Work
Faculty of Educational Sciences
Elbasan,Albania07-2009
Skills
- Crisis intervention
- Risk assessment
- Safety assessment
- Psychosocial evaluation
- Discharge planning
- Case management
- Stabilization
- Trauma care
- Motivational interviewing
- Patient support
- Team collaboration
- Conflict resolution
- Cultural competence
- CARES
Languages
- English
- Albanian, Native/Bilingual
- English, Full Professional
Education And License
- Licensed Master Social Worker (LMSW), New York
- Master of Science, Social Services in Criminal Justice
- Master’s Diploma, Analysis of Social Politics
- Bachelor’s Degree, Social Work
Core Clinical Skills
- Crisis intervention & stabilization
- Interdisciplinary collaboration
- Psychosocial assessments
- Discharge planning
- Risk & safety assessment
- Case management
- Trauma‑informed care
- Cultural competence
- Motivational interviewing
- Confidential documentation
- Patient & family support
- Conflict resolution
Timeline
Care Coordinator
Suffolk Services Agency
09.2025 - Current
Client Care Coordinator
Home/Life Services, Inc.
01.2022 - 12.2023
Substitute Teacher
NYC DOE
01.2021 - Current
Assistant Teacher
Birch Family Services
01.2019 - 12.2021
Client Care Supervisor
University Hospital Center “Mother Teresa”
01.2010 - 12.2012
Client Care Coordinator
University Hospital Center “Mother Teresa”
01.2007 - 12.2017
Medical Secretary
Anesthesia & Reanimation Department
01.1993 - 12.2007
Master of Science - Social Services in Criminal Justice
Faculty of Social Sciences
Ph.D. - Analysis of Social Politics
Faculty of Social Sciences
Bachelor’s Degree - Social Work
Faculty of Educational Sciences