Merkourios Fountos
Trinity,FL
Summary
Experienced worker seeking job in the wider marketplace to put their skills to use. Dependable, organized, and professional individual with a large amount of customer service experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities, expand skills and contribute to company success. Hardworking, ethical and detail-oriented. Friendly and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
ESS
Trinity Center, FL
02.2024 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Worked with students from every grade level.
- Maintained accurate records of student performance, attendance, and behavior.
- Supported special needs students by providing individual instruction as needed.
Deli Associate
Publix
Odessa, FL
09.2021 - 12.2022
- Communicated effectively with deli counter customers to answer questions and make recommendations. Gave exceptional customer service to guests during peak business periods, resulting in increased sales. Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Delivery Driver
Uber Eats
Flushing, NY
09.2019 - 03.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Handled merchandise in accordance with product handling standards. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Delivered food promptly and with premier service.
Cashier
The Bread Factory Cafe
New York, NY
06.2011 - 05.2015
- Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Accepted cash and credit card payments, issued receipts and provided change. Additionally answered phone and prepared to go orders in a quick and efficient manner.
Education
Bachelor of Arts - Psychology
Queens College of The City University of New York
Flushing, NY05.2023
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
Long Island City, NY06.2018
Skills
- Register Operations
- Inventory Rotation
- Cash Handling
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Customer Relations
- Adaptability and Flexibility
- Handling Complaints
Languages
English
Native/ Bilingual
Greek
Native/ Bilingual
Timeline
Substitute Teacher
ESS
02.2024 - Current
Deli Associate
Publix
09.2021 - 12.2022
Delivery Driver
Uber Eats
09.2019 - 03.2020
Cashier
The Bread Factory Cafe
06.2011 - 05.2015
Bachelor of Arts - Psychology
Queens College of The City University of New York
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York