Merlin Quezada
San Jose,CA
Summary
With a strong foundation as a bilingual sales-team member, I progressed to the role of Assistant Manager at Rockin' Jump San Jose. Interacting with others is my passion, and I firmly believe in actively engaging with both guests and colleagues to ensure a positive experience for all. My ultimate aspiration is to become an RN specializing in the Labor and Delivery Department.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Familiar Surroundings Home Care
San Jose
03.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Assistant General Manager
Sky Zone Trampoline Park
San Jose
09.2018 - 08.2023
- Supports general manager in maintaining operational efficiency.
- Supported the implementation of training sessions, conducted bank runs and contributed to promotion strategies.
- Ensured seamless management continuity when covering for general manager.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Education
Associate degree -
Mission college
Santa Clara, CA03.2025
Medical Assistant -
Cal regional
Fremont, CA05.2022
Certified Nursing Assistants -
Mission college
Santa Clara, CA07.2021
high diploma -
Andrew Hill High School
San Jose, CA06.2020
Skills
- Measure vital signs
- Administer injections
- Perform basic laboratory tests
- Electrocardiogram
- Cardiopulmonary Resuscitation (CPR)
- Medical terminology
- Fast learner
- Active listening
- Communication
- Computer skills
- Customer service
- Leadership
- Management skills
- Time management
- Positive attitude
- Willingness to learn
- Problem-solving
- Daily living assistance
- Patient care
- Basic housekeeping
- Housekeeping
- Meal preparation
- Compassionate care
- First aid and safety
- Team collaboration
- COVID-19 safety policies
- Mobility assistance
- Care plan management
- End-of-life care
- Special needs care
- Elderly care
- Respectful and compassionate
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Relationship building
- Medical record-keeping
- Documentation
- HIPAA compliance
- ADL assistance
- Records management
- Language fluency
- Verbal and written communication
- Attentive to people
Certification
CPR
Medical assistant certification
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Familiar Surroundings Home Care
03.2024 - Current
Assistant General Manager
Sky Zone Trampoline Park
09.2018 - 08.2023
Medical Assistant -
Cal regional
Certified Nursing Assistants -
Mission college
Associate degree -
Mission college
high diploma -
Andrew Hill High School