Professional Summary
Overview
Work History
Education
Skills
Timeline

Merline Aristide

CVS Pharmacy
West Palm Beach,FL
2026
years of professional experience

Proficient customer service professional with a proven ability to manage high-stress situations. Expertise in active listening and critical thinking, contributing to effective call resolutions and improved customer experiences.

Work History

Customer Service Representative

CVS Pharmacy | 2022 - 03.2025
  • Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
  • Maintained product knowledge to assist customers with appropriate recommendations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.

Sales Associate

3 Years 4 Months
Coach | 07.2021 - 11.2024
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales to inform customer decisions.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
  • Restocked merchandise on the sales floor to maintain product availability and presentation.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

- Home Health Aid

Nursing Academy | Palm Beach, FL | 07.2025

Skills

Customer service
Active listening
Critical thinking
Data entry
Call center experience
Microsoft Excel
Administrative support
Customer relationship management (CRM)
Technical support

Timeline

Sales Associate

Coach
07.2021 - 11.2024Read More

Customer Service Representative

CVS Pharmacy
2022 - 03.2025Read More

Nursing Academy

from Home Health Aid
Read More
Merline Aristide