Proficient customer service professional with a proven ability to manage high-stress situations. Expertise in active listening and critical thinking, contributing to effective call resolutions and improved customer experiences.
Work History
Customer Service Representative
CVS Pharmacy | 2022 - 03.2025
Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
Maintained product knowledge to assist customers with appropriate recommendations.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
Educated customers about billing, payment processing and support policies and procedures.
Created and maintained detailed database to develop promotional sales.
Sales Associate
3 Years 4 Months
Coach | 07.2021 - 11.2024
Assisted customers in selecting products, enhancing overall shopping experience.
Maintained knowledge of current promotions and sales to inform customer decisions.
Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
Restocked merchandise on the sales floor to maintain product availability and presentation.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.