Merline Nelson
Kissimmee,FL
Summary
Hard working and dedicated Correctional Officer with over 16 years of experience in keeping order and avoiding dangerous situations within jails and prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms, restraint methods, also have the ability to handle intake paperwork, fingerprints, and searches. I possess excellent communication and leadership skills. I’m committed to maintaining a safe and secure environment for all. I pride myself in being respectful, professional and providing great customer service in everything that I do.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Correctional Officer
OSCEOLA COUNTY CORRECTIONS DEPARTMENT
Kissimmee, FL
08.2012 - 01.2024
- Responsible for the care, custody, control and regulation of inmates/prisoners who have been arrested for a crime/ sentenced to county jail or awaiting sentencing
- Inspected cells, conducted random searches
- Monitored daily activities
- Observed inmate behavior
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints
- Detected potential threats and quickly diffused conflicts
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Received property from incoming inmates
- Processed inmate intake and re-assignments
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Customer Service Associate
SPORTS AUTHORITY
Orlando, FL
01.2001 - 06.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments on selected items for purchase
- Addressed inquiries, resolved customer issues and managed customer relations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Handled large amounts of cash and balanced the cash drawer daily within prescribed balancing guidelines
- Explained benefits, features and recommendations to maximize client retention
- Improved customer service wait times to mitigate complaints
- Consulted with customers regarding needs and addressed concerns.
Correctional Officer
CENTRAL FLORIDA RECEPTION CENTER
Orlando, FL
10.2006 - 08.2012
- Responsible for the custody, supervision, safety, and regulation of prisoners
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Detected potential threats and quickly diffused conflicts
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Supervised offender work assignments and evaluated performance for compliance with standard regulations
- Oversaw public areas and grounds to verify cleanliness and inmate safety
- Transported inmates to and from medical and dental appointments, work details and court hearings
- Supervised recreation activities and dinner meal activities
- Conducted cell searches and clothing pat searches randomly on prisoners or in the living quarters of the prisoners.
Education
ASSOCIATE OF ARTS - GENERAL STUDIES
Valencia College
04.2012
SOME COLLEGE (NO DEGREE) - CRIMINAL JUSTICE
Valencia Criminal Justice Institute
Skills
- Non-violent intervention
- Effective Communication
- Willingness to learn
- First aid and CPR certified
- Dependability
- Teamwork
- Adaptability
- Safety and Security enforcement
- Strong Interpersonal Skills
- Taser Certified
- FTO-Field Training Officer
Languages
English
Professional
Haitian Creole
Professional
Certification
- CPR Certification
Accomplishments
- TBD
Timeline
Correctional Officer
OSCEOLA COUNTY CORRECTIONS DEPARTMENT
08.2012 - 01.2024
Correctional Officer
CENTRAL FLORIDA RECEPTION CENTER
10.2006 - 08.2012
Customer Service Associate
SPORTS AUTHORITY
01.2001 - 06.2014
ASSOCIATE OF ARTS - GENERAL STUDIES
Valencia College
SOME COLLEGE (NO DEGREE) - CRIMINAL JUSTICE
Valencia Criminal Justice Institute
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