Merline Terne
Lehigh Acres,FL
Summary
Proven expertise in maintaining Chez Denn's high standards of cleanliness, achieving a 20% improvement in guest satisfaction scores. Skilled in advanced cleaning techniques and demonstrating exceptional guest relations, I excel in creating a welcoming environment. My dedication to efficiency and a positive work ethic significantly contributes to operational excellence.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hotel Housekeeper
Chez Denn
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Accounting Assistant
Digicel Store
Haiti
01.2020 - 04.2024
Family Self-Sufficiency Coordinator
Manmie Store
Haiti
03.2017 - 01.2020
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
History -
Beraca High
Haiti09.2019
Skills
- Bed making proficiency
- Cleaning techniques
- Room turnover
- Bathroom cleaning proficiency
- Guest Relations
- Dusting abilities
- Laundry expertise
- Housekeeping
Certification
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
Languages
French
Native or Bilingual
Timeline
Accounting Assistant
Digicel Store
01.2020 - 04.2024
Family Self-Sufficiency Coordinator
Manmie Store
03.2017 - 01.2020
Hotel Housekeeper
Chez Denn
History -
Beraca High