Merly Castillo

• Managed the receiving and unloading team. Processes and work new freight coming in to the store.
• Managed Digital team(Online service), supervising all online orders including store pickups, same day delivery and shipping. This position included the merchandise picking, processing and packing necessary for shipping.
• Head of the food and consumables area, supervising all fresh, food and consumable departments. Ensuring stocking, salesfloor integrity and process are in place. Ensuring store is up to standards to meet compliance. Responsible for directing ECOLAB walks and resolving findings in a timely manner.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for associates and customers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed senior-level personnel working in retail and sales capacities.
• Manage over +100 associates at the time.

Design, manufacture and supervise buildings construction under ETABS. A construction method based on galvanized steel structures and plywood covered. Including electricity and plumbing.

Supervisor of construction related works, managing workers and ensuring plans and designs are implemented as expected.