Merly Rojas
Davis,CA
Summary
I'm currently a third-year student at UC Davis with an interest in Law school after my undergraduate studies. I've mostly worked in the food service and hospitality industry. I have great time management skills and most of my jobs have relied on successful customer interactions. I'm comfortable with working in a fast paced environment, as I've sat hundreds of families as a former hostess. I have experience with attending to customers needs over the phone and that is something that I feel comfortable with.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Host
Sunshine Cafe
Napa, CA
01.2022 - 09.2023
- Greeted guests upon arrival and escorted them to their tables.
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Answered inquiries regarding menu items, restaurant services, and special events or promotions.
- Maintained a clean and organized dining area by removing used dishes, resetting tables, and sanitizing surfaces.
- Provided excellent customer service by taking orders accurately and promptly delivering food to customers' tables.
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
- Maintained a positive work environment by responding to customer complaints in a timely manner.
- Processed payments using POS systems efficiently and accurately.
- Collected feedback from customers about their experience at the restaurant.
- Offered assistance to servers when needed during busy shifts.
- Assisted with training new employees on proper hospitality techniques.
- Communicated with servers about new tables, changes in food availability and customer comments.
Catering Staff Member
Elaine Bell Catering
Napa, CA
06.2021 - 08.2021
- Set up banquet tables and chairs in accordance with event specifications.
- Greeted guests upon arrival to ensure they felt welcome and comfortable at the event.
- Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
- Followed safety protocols when handling hot foods or hazardous materials such as cleaning products or sharp objects.
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
Education
Bachelor of Arts - Sociology
University of California - Davis
Davis, CA06-2025
Associate of Arts - Psychology
Napa Valley College
Napa, CA06-2023
Skills
- Menu Offerings And Promotions
- Cleaning Practices
- Dining Area Maintenance
- Customer Interaction
- Adaptable
- Communication Skills
- Quick Learner
- Works well with others
Languages
English
Professional
Spanish
Professional
Certification
- Associates Degree, June 2023
Accomplishments
- Honors list since High School
Affiliations
I've volunteered at organizations like:
- The Boys and Girls Club
- Salvation Army
- Aggie Reuse Center
References
References available upon request.
Timeline
Restaurant Host
Sunshine Cafe
01.2022 - 09.2023
Catering Staff Member
Elaine Bell Catering
06.2021 - 08.2021
Bachelor of Arts - Sociology
University of California - Davis
Associate of Arts - Psychology
Napa Valley College
- Associates Degree, June 2023
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