Merlyn Avila
Dynamic and detail-oriented professional with experience at San Manuel Casino, excelling in cleaning and sanitation. Proven ability to enhance guest satisfaction through exceptional customer service and effective team collaboration. Skilled in maintaining a pristine environment while swiftly addressing concerns, ensuring safety and quality standards are consistently met.
Work History
Environmental Services Housekeeper
6 Months*Maintained cleanliness and sanitation of guest areas, gaming floors, and public spaces.
*Ensured a safe, organized, and professional environment for guests and staff.
*Responded promptly to guest requests and concerns with excellent customer service.
*Inspected work areas and reported maintenance or safety issues to appropriate departments.
*Followed company policies, safety procedures, and quality standards.
*Worked efficiently in a fast-paced environment while managing multiple tasks.
Receptionist
6 Months- Assisted in front desk operations by welcoming visitors and efficiently directing inquiries.
- Operated multi-line phone system to facilitate prompt and courteous communication.
- Responded to incoming calls quickly and routed them to appropriate departments.
- Maintained a tidy reception area to create a welcoming atmosphere for visitors.
- Addressed customer concerns and resolved complaints effectively.
- Processed cash transactions and accurately recorded sales and payment information.