Meron Tiruneh
Las Vegas,NV
Summary
Flexible Customer Service Representative offering over 7 years of success in resolving customer concerns and inquiries. Versed in accurately documenting details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
Changing Minds Psychiatry
Las Vegas, NV
03.2024 - Current
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Scanned documents into the practice's EMR system as needed.
- Protected patients by observing strict HIPAA guidelines.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Assisted with administrative tasks such as filing, faxing, copying documents.
Front Desk Receptionist
Foundever
Las Vegas, NV
02.2022 - 01.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Cashier
Wet 'n' Wild
Las Vegas, NV
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Medical Billing Assistant
WHASN Meadows
Las Vegas, NV
03.2022 - 05.2023
- Verified insurance coverage and eligibility for medical services rendered.
- Resolved discrepancies between provider invoices, patient accounts, and insurance reimbursement.
- Reconciled account balances when necessary due to incorrect payments or rejections from payers.
Remote Call Center Representative
Optavia
Las Vegas, NV
01.2022 - 04.2022
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
Hostess/Receptionist
Venetian Resort Hotel and Casino
Las Vegas, NV
01.2021 - 09.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
Sales Associate
Shoe Palace
Las Vegas, NV
01.2020 - 06.2020
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Sales Associate
Forever 21
Las Vegas, NV
07.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Daycare Assistant
Daycare, LVAC
Las Vegas, NV
03.2019 - 06.2019
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
Food and Beverage Attendant
Wet 'n' Wild
Las Vegas, NV
06.2018 - 08.2018
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
Education
Bachelors - Nursing
Arizona College of Nursing
Las VegasSpring Valley High School
Las Vegas, NV05.2020
Skills
- Data Entry
- Payment Processing
- Account Management
- Insurance Verification
- Staff Supervision
- Guest Services
Certification
- TAM Card
- Health Card
Additional Information
Las Vegas, NV phone email address CAREEROBJECTIVE , Authorized to work in the US for any employer EDUC AT I O N
Timeline
Medical Front Office Receptionist
Changing Minds Psychiatry
03.2024 - Current
Medical Billing Assistant
WHASN Meadows
03.2022 - 05.2023
Front Desk Receptionist
Foundever
02.2022 - 01.2024
Remote Call Center Representative
Optavia
01.2022 - 04.2022
Hostess/Receptionist
Venetian Resort Hotel and Casino
01.2021 - 09.2021
Sales Associate
Shoe Palace
01.2020 - 06.2020
Sales Associate
Forever 21
07.2019 - 12.2019
Daycare Assistant
Daycare, LVAC
03.2019 - 06.2019
Food and Beverage Attendant
Wet 'n' Wild
06.2018 - 08.2018
Spring Valley High School
Cashier
Wet 'n' Wild
Bachelors - Nursing
Arizona College of Nursing