Meron Yohannes

• Supervised front-end staff to ensure efficient delivery of customer service.
• Coordinated scheduling to optimize staffing during peak hours.
• Assisted in resolving customer inquiries and complaints effectively.
• Collaborated with management to enhance front-end policies and procedures.
• Managed customer complaints and rectified issues to complete satisfaction.
• Reviewed employee performance and determined areas in need of improvement.
• Created and optimized employee schedules for shift coverage.

Oversee merchandising, inventory levels, staff supervision, and sales performance.

Coordinate with receiving, mercy, and inventory control to maximize department

efficiency and profitability.

Oversee all inbound freight and receiving operation to ensure accurate, timely, and

efficient processing of merchandise

Oversee order picking operation, manage and schedule picking staff, ensure accurate and timely order fulfillment.

• Oversaw workflow processes, optimizing picking routes and productivity.
• Resolved picking discrepancies by investigating issues and training staff accordingly.

Directed department personnel, providing guidance and support for hiring and evaluations.

Oversaw execution of plans for special promotions to enhance department productivity.

Ensured prompt, courteous member service by addressing concerns with problem-solving skills.

Coordinated front end supervisor duties to enforce compliance with departmental procedures.