Adriana Padilla
Chicago,IL
Summary
Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making, and planning strengths.
Overview
12
12
years of professional experience
Work History
Front End Manager
Pete's Fresh Market
05.2012 - Current
- Operate cash register; Handle and is accountable for safe transactions, till pickups, approving checks, as well as issuing rain checks.
- Maintain store cleanliness to provide shoppers with quality experience.
- Respond to customer concerns with friendly and knowledgeable service and remedy issues promptly and effectively.
- Provide additional customer service by answering customer telephone calls promptly to avoid on-hold wait times.
- Evaluate employee performance and make recommendations for improvements.
- Coach employees and train them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervise and guide new employees and respond quickly to questions to improve understanding of job responsibilities.
- Monitor daily cash discrepancies, inventory shrinkage in a confidential manner.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Handle house accounts: invoice accounts weekly and ensure payment is processed promptly.
- Report issues to higher management.
- Assist in recruiting, hiring and training of team members.
Education
Psychology
Trinity College
Hartford, CT05.2017
Skills
- Proficient in Microsoft Word, Excel, POS system, LOC system
- Native Spanish speaker, fluent written and verbal
- Cash Flow Oversight
- Administrative Skills
- Conflict Management
- Employee Supervision
- Multitasking, time management, communication, organizational skills, and customer service experience
Accomplishments
Posse Foundation Full-Tuition Leadership Scholarship, 2013-01-01, 2017-01-01
Cell
(773) 574-7269
Timeline
Front End Manager
Pete's Fresh Market
05.2012 - Current
Psychology
Trinity College