MERRI PEKATA

Dynamic hospitality professional with over 6 years of experience in high-end dining and luxury hospitality environments. Proven ability to enhance guest experiences through exceptional service and meticulous attention to detail. Strong organizational skills and a passion for excellence contribute to the success of a vibrant restaurant or event venue. Committed to fostering a welcoming atmosphere that exceeds customer expectations and drives repeat business.

• Welcomed guests with genuine warmth as they arrived, providing a friendly and positive first impression.
• Escorted guests to their tables, offering brief details of the daily specials, communicated dietary restrictions and specialty requests to servers.
• Catered to guests who required extra assistance, by making accommodations for mobility aides and providing safe seating for children.
• Knowledge of the seating arrangement and ability to optimize guest flow without compromising the dining room atmosphere.

• Daily Briefing: Joined the back-of-house team for the daily updates about special bookings, dietary requests, or events.
• Final Checklist: Reviewed guest reservations, dietary restrictions and seating preferences. Performed a last walk-through, double checking table settings and presentations.
• Team Collaboration and Communication: Efficient communication channels between kitchen team and management to ensure efficient and smooth service.
• Problem Resolution: Address guest inquiries and concerns promptly and discreetly.

• Proven experience with managing reservations using various platforms.
• Proven track record of managing smooth front-of-house operations and providing exceptional guest service.
• Ability to work well in a team-oriented environment while also being self-motivated.
• A collaborative spirit with the ability to excel in a fast-past, dynamic environment.
• A friendly demeanor and genuine desire to help others.