Monica Popgeorgieva
Goleta,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service skills. Adept at working effectively under changing and pressured environments, and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Lark, Miracle
Santa Barbara, California
10.2025 - Current
- Managed reservations on OpenTable and ensured efficient seating arrangements.
- Maintained cleanliness standards, aiding servers and bussers clean and prepare tables.
- Greeted guests warmly and ensured a positive first impression.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Front Office and Snack Bar Specialist
City of Folsom, Steve Miklos Aquatic Center
Folsom, California
06.2023 - 09.2025
- Managed snack bar operations, delegated stations, tasks, and oversaw the food delivery process from open to close.
- Handled customer orders, food preparation, and reservations.
- Coordinated food supplier orders and pickup.
- Organized and tended to birthday parties, preparing and serving food items.
- Operated on a POS/reservation system, assisted customers in booking purchases.
Hostess
Olive Garden
Folsom, California
03.2024 - 09.2024
- Greeted and seated guests efficiently, using a digital seating system.
- Assisted with opening and closing tasks, bussing tables, maintaining cleanliness, and preparing digital menu tablets.
- Provided professional, inviting service to create a welcoming environment for guests.
LEAD
City of Folsom, Steve Miklos Aquatic Center
Folsom, California
04.2022 - 05.2023
- Position prior to being promoted to specialist.
- Supervised front office operations, and supported staff with customer service and reservation bookings.
- Coordinated party reservations, swim lesson bookings, and private events.
- Handled high-volume customer interactions in person and over the phone with professionalism.
- Trained new staff on interpersonal procedures, money handling, and the POS/reservation system.
- Problem-solved various issues across front office tasks and employees.
Education
Bachelor of Science - Psychological And Brain Sciences
University of California Santa Barbara
Santa Barbara06-2028
Skills
- Strong customer service skills
- Knowledge of food handling procedures
- Effective communication and interpersonal skills
- Patience and ability to work through issues or obstacles
- Positive and welcoming attitude
- Knowledge of technology and different programs
- Easily learn and adapt to situations
- Handle customer issues effectively and efficiently
- Time management skills
Certification
- Food Handler's Card
Languages
- English
- Spanish
- Bulgarian
Timeline
Hostess
Lark, Miracle
10.2025 - Current
Hostess
Olive Garden
03.2024 - 09.2024
Front Office and Snack Bar Specialist
City of Folsom, Steve Miklos Aquatic Center
06.2023 - 09.2025
LEAD
City of Folsom, Steve Miklos Aquatic Center
04.2022 - 05.2023
Bachelor of Science - Psychological And Brain Sciences
University of California Santa Barbara