Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merri Proffitt

Las Vegas,NV

Summary

Experienced results-driven leader with extensive management experience in both corporate and franchise operations. Award-winning performance in every position held, exceeding sales and service projections at every level. Responsible for training and promotion of numerous future general managers and franchisees, adhering always to the golden rule and understanding the nature of relationships which lead to successful business partnerships.

Overview

43
43
years of professional experience

Work History

Director of Operations

Islands to Salt Lake Pizza
Salt Lake City, UT
02.2023 - 03.2024
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Assisted in the acquisition of 21 reataurants throughout the SLC market

Manager of Corporate Operations

Domino’s
11.2014 - 05.2022
  • Exceeded forecasted profitability every year since 2014
  • Responsible for 9 stores and ~300 team members in the Las Vegas DMA
  • 2017 Corporate Supervisor of the Year
  • Ranked in the top 5 areas (out of 52) in speed of service the past 5 years
  • Promoted 5 General Managers to above-store level positions
  • Consistently ranked top 5 in all training KPIs

Operations Support Coach

Domino’s
01.2014 - 11.2014
  • Conducted operations evaluations across the western United States
  • Ensured compliance with brand standards
  • Identified in-store operational issues and worked alongside the store teams, above store leadership, and franchisees to implement plans to resolve

National Trainer

Domino’s
05.2010 - 01.2014
  • Responsible for all on-boarding of external franchisees into the Domino’s Domestic Franchise System
  • Created an on-boarding program for all new external franchisees
  • Trained restaurant teams, above-store leadership, and franchise owners from the ground up in all aspects of the Domino’s business

General Manager

Domino’s
10.1992 - 05.2010
  • Led Las Vegas in both Sales volume and EBITDA $$ for 8 consecutive years from 1997-2004
  • Managed 3 different stores in the Las Vegas DMA over a span of nearly 2 decades
  • From 2005-2010, served as Las Vegas DMA Training Restaurant Manager (trained all new Assistant Managers for the Las Vegas DMA)
  • Promoted numerous team members to above-store level positions

Franchise Owner

Domino’s
03.1989 - 07.1992
  • Owned and operated store in Overland Park, Kansas
  • Doubled yearly AUV within 1 year of taking ownership
  • Took store from $-60,000 in EBITDA in 1989 to profitability in 1990
  • Won numerous corporate awards including: Golden Challenge Award (50%+ SSSG), Super Service Award (Top 10% in the United States in average service time)
  • Sold store in 1992 to move back West

Manager of Corporate Operations

Domino’s
01.1987 - 01.1989
  • Responsible for 10 stores and ~200 team members in the Los Angeles, CA DMA
  • Promoted numerous employees to higher level positions with Domino’s

In-store positions/Assistant Manager/General Manager

Domino’s
01.1981 - 01.1987
  • Held various in-store positions leading up to promotion to General Manager in 1985

Education

Bachelor of Arts - History

University of Colorado at Boulder

Skills

  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Process Improvement
  • Quality Assurance
  • Cost Control
  • Leadership training
  • Performance Analysis
  • Schedule oversight
  • Operations Management
  • Teamwork and Collaboration
  • Team Leadership
  • Decision-Making

Timeline

Director of Operations

Islands to Salt Lake Pizza
02.2023 - 03.2024

Manager of Corporate Operations

Domino’s
11.2014 - 05.2022

Operations Support Coach

Domino’s
01.2014 - 11.2014

National Trainer

Domino’s
05.2010 - 01.2014

General Manager

Domino’s
10.1992 - 05.2010

Franchise Owner

Domino’s
03.1989 - 07.1992

Manager of Corporate Operations

Domino’s
01.1987 - 01.1989

In-store positions/Assistant Manager/General Manager

Domino’s
01.1981 - 01.1987

Bachelor of Arts - History

University of Colorado at Boulder
Merri Proffitt