Merrick DiCarolis
Winter Springs,FL
Summary
Dynamic professional with extensive experience in management and social media strategy, notably at Jimmy John's. Proven ability in customer service and conflict management, enhancing guest relations and satisfaction. Skilled in content creation and organizational skills, driving engagement and operational efficiency. Committed to fostering teamwork and maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Jimmy Johns
Oviedo, USA
07.2025 - Current
- Supervised daily operations to ensure efficient sandwich production and customer service.
- Managed inventory levels to maintain optimal stock for ingredients and supplies.
- Trained and mentored staff on food safety and quality standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Social Media Manager
Charge On Podcast
Orlando, FL
05.2025 - Current
- Developed and implemented social media strategies across multiple platforms.
- Managed content calendars to ensure timely posting and engagement.
- Analyzed social media metrics to refine content and drive engagement.
- Created engaging multimedia content tailored for target audiences.
Inshop
Jimmy John's
Winter Springs, USA
05.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Referee
YMCA
Oviedo, USA
05.2023 - Current
- Officiated games to ensure fair play and adherence to rules.
- Communicated rule interpretations to players and coaches during matches.
- Enforced safety regulations to maintain a secure environment for participants.
- Mediated disputes between players or coaches to resolve conflicts effectively.
Camp Counselor
YMCA
Oviedo, USA
04.2023 - Current
- Supervised daily activities for campers, ensuring safety and engagement.
- Facilitated group games and sports, promoting teamwork and cooperation among campers.
- Trained new counselors on best practices for camper interaction and safety protocols.
- Communicated effectively with parents regarding camper progress and concerns.
Team Member
Arby's
Winter Springs, USA
04.2022 - 09.2022
- Prepared and assembled food orders according to company standards.
- Maintained cleanliness of work areas and dining spaces consistently.
- Collaborated with team members to ensure smooth service flow during busy hours.
- Followed health and safety guidelines to ensure safe food handling practices.
Education
Marketing - Marketing
UCF
Orlando, FL08-2028
High school diploma or GED -
Oviedo High School
Oviedo, FL05.2025
Skills
- Communication skills
- Computer skills
- Customer support
- Guest relations
- Hospitality
- Conflict management
- Time management
- Customer service
- Basic math
- Content creation
- Organizational skills
Certification
Driver's License
Languages
English
Timeline
Manager
Jimmy Johns
07.2025 - Current
Social Media Manager
Charge On Podcast
05.2025 - Current
Inshop
Jimmy John's
05.2025 - Current
Referee
YMCA
05.2023 - Current
Camp Counselor
YMCA
04.2023 - Current
Team Member
Arby's
04.2022 - 09.2022
Marketing - Marketing
UCF
High school diploma or GED -
Oviedo High School