Merrie Thomsen
Bristol,VA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Friendship Automotive Hyundai and Volvo of Bristol
09.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Sales Manager
Schomp Automotive Group
03.2020 - 08.2023
- Excellent at coaching up, motivating, directing and supporting a sales team, while managing the pipeline and holding salespeople accountable to their goals
- I embrace a consultative sales approach, have good listening and questioning skills, excellent relationship-building skills, are well organized, sell value, and expect to manage a solid pipeline of qualified opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Sales manager BMW/MINI
Schomp Automotive Group
01.2017 - 03.2020
- Provide sales training that impacts and motivates team members
- Increase profits through providing excellent customer service
- Plan and direct staff performance evaluations
- Collaborate with upper management to implement continuous improvements and exceed team goals
- Supervise a sales force of 40+ team members
- Build long lasting client relationships.
Finance Manager
MINI of Valencia AutoNation
08.2014 - 11.2016
- Able to work well under pressure in a fast paced environment
- Flexible with management requests
- Able to maintain a positive environment for associates and customers
- Ability to work in a group environment or individually
- Recognized for creating a friendly environment for customers and staff.
Education
College of The Canyons
Valencia, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Team Leadership
- Time Management
- Training and coaching
Certification
- Graduate of Executive Management, NCM, 2023
Timeline
General Manager
Friendship Automotive Hyundai and Volvo of Bristol
09.2023 - Current
General Sales Manager
Schomp Automotive Group
03.2020 - 08.2023
Sales manager BMW/MINI
Schomp Automotive Group
01.2017 - 03.2020
Finance Manager
MINI of Valencia AutoNation
08.2014 - 11.2016
College of The Canyons
- Graduate of Executive Management, NCM, 2023
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