Merrie Kate Grayson
Tupelo,MS
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. College student pursuing kinesiology seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.
Professional housing services expert equipped with extensive experience in client support and housing solutions. Adept at navigating complex housing systems and delivering tailored services that meet client needs. Valued team player known for adaptability and results-driven approach, with strong skills in resource coordination and case management.
Overview
11
11
years of professional experience
Work History
Housing Specialist
Mississippi United to End Homelessness
Tupelo, MS
08.2022 - Current
- Coordinated housing placements for individuals experiencing homelessness, ensuring timely access to services.
- Facilitated client assessments to identify needs and develop personalized housing plans.
- Collaborated with local agencies to enhance resource availability and streamline service delivery.
- Conducted outreach initiatives to engage underserved populations and promote housing stability programs.
Hospitality Professional
Chick-fil-A
Tupelo, MS
06.2021 - 08.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Enforced company policies and effectively responded to staff grievances.
- Organized and cleaned lobby and common areas during shift.
- Resolved guest complaints and coordinated responses to individual needs.
Team Member
Chick-fil-A
Starkville, MS
08.2019 - 08.2020
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Hospitality Professional
Chick-fil-A
Tupelo, MS
06.2015 - 07.2018
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Instructed guests on available amenities, important locations and upcoming events.
- Enforced company policies and effectively responded to staff grievances.
- Organized and cleaned lobby and common areas during shift.
Education
Bachelor of Science -
Mississippi University For Women
Columbus, MS08-2022
Associate of Arts -
Itawamba Community College
Fulton, Ms05-2019
High School Diploma -
Tupelo High School
Tupelo, MS05-2017
Skills
- Records Management
- Online Bookings Management
- Payment Processing
- Verbal and Written Communication
- Customer Service
- Problem Solving
- Basic Food Service
- Affordable Housing Knowledge
- Case management
- Referrals and networking
- Social services
- Temporary housing
Timeline
Housing Specialist
Mississippi United to End Homelessness
08.2022 - Current
Hospitality Professional
Chick-fil-A
06.2021 - 08.2022
Team Member
Chick-fil-A
08.2019 - 08.2020
Hospitality Professional
Chick-fil-A
06.2015 - 07.2018
Associate of Arts -
Itawamba Community College
High School Diploma -
Tupelo High School
Bachelor of Science -
Mississippi University For Women