Merrily Winston
Mesa,AZ
Summary
Enthusiastic and dedicated Member Services Representative with 40+ years of experience in customer service and support.
Expertise in effective communication, problem-solving, and mentoring.
Committed to fostering teamwork and collaboration to improve member/provider satisfaction and service delivery, while supporting the teams and the organization.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Mercy Care
Phoenix, AZ
01.2016 - Current
- Deliver exceptional customer service in a cheerful, neighborly manner, addressing inquiries and resolving issues efficiently, putting the member needs and concerns at the center of all I do.
- Support multi lines of business, including Mercy Care RBHA, Mercy Care RBHA for SMI, and Mercy Care DCS CHP.
- Educate members and provider staff to ensure comprehensive understanding of eligibility, benefits and coverage.
- Collaborate with other departments, teams and organizations to improve service delivery and member satisfaction rates.
- At request of Diana Martinez in the Training Department, coached Member Services new hires for job training and mentoring, to foster a collaborative environment focused on teamwork and the goal of excellence in service.
Education
No Degree - Photography
Scottsdale Community College
Scottsdale, AZNo Degree - Business Administration And Management
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Customer service and support
- Issue resolution, including de-escalation of unhappy callers
- Education of clients and providers
- Teamwork and Collaboration
Timeline
Member Service Representative
Mercy Care
01.2016 - Current
No Degree - Photography
Scottsdale Community College
No Degree - Business Administration And Management
Maricopa Community Colleges, Phoenix College