MERRISSA HUMPHRIES
Lancaster,OH
Summary
Medical billing professional with extensive experience in managing patient billing processes and ensuring timely claim submissions. Known for strong collaboration within teams and delivering reliable outcomes. Possesses deep knowledge of coding standards and insurance guidelines, coupled with client-focused approach.
Detail-oriented and professional with focus on deadlines and skilled in handling medical billing without errors. Confident and knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
10
10
years of professional experience
Work History
Medical Billing Specialist
Modern Therapy
05.2024 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
Medical Office Assistant
The Manna Institute
02.2023 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Receptionist
Comprehensive Eyecare of Central Ohio
02.2021 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Shift Manager
McDonald's
01.2015 - 12.2020
- Greet customers and ascertain what each customer wants or needs
- Cooked all food products, went through food safety training and management training classes, cleaned restaurant, scheduled staff, Ran opening and closing shifts, delegated crew members, made cash deposit's, and managed POS systems
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money and make bank deposits
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
Education
Certificate - Medical Billing And Coding
University of Phoenix
Tempe, AZAssociate Of Applied Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL01.2024
Skills
- Great customer service skills
- HIPAA compliance
- Claim submission
- Payment posting
- Insurance verification
- Patient billing
- Bill payment
- CPT knowledge
- Denial management
- ICD-10 proficiency
- Quality-oriented team player
- Type software applications proficiency
- Insurance billing
Timeline
Medical Billing Specialist
Modern Therapy
05.2024 - Current
Medical Office Assistant
The Manna Institute
02.2023 - 05.2024
Medical Receptionist
Comprehensive Eyecare of Central Ohio
02.2021 - 02.2023
Shift Manager
McDonald's
01.2015 - 12.2020
Certificate - Medical Billing And Coding
University of Phoenix
Associate Of Applied Science - Healthcare Management
Ultimate Medical Academy
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