Merritt Freedhoff
New Albany
Summary
Health and wellness leader skilled in enhancing patient experiences and driving operational success. Proven track record in improving customer satisfaction through personalized coaching and effective communication. Dedicated to implementing innovative supplement protocols that support client goals and contribute to practice growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PRACTICE MANAGER/HEALTH & WELLNESS COACH
Your Concierge MD
New Albany
12.2023 - Current
- As Practice Manager and Health Coach at a concierge medical practice, I oversee daily operations while also delivering personalized, patient-centered care. I serve as a key point of contact for patients both in-person and virtually, ensuring a high-touch, professional, and supportive experience from initial onboarding through ongoing care.
- In addition to managing operations, I provide individualized health coaching and play an active role in developing and implementing supplement protocols in collaboration with our providers. Our practice carries and actively sells Ortho Molecular Products, and I am highly familiar with the brand’s full product line, quality standards, and clinical applications. I routinely educate patients on these nutraceuticals, make tailored recommendations based on their health goals, and support product selection, compliance, and ongoing use.
- I also contribute directly to supplement revenue growth by effectively communicating product value, building trust, and creating a personalized, results-driven experience for each patient. This hands-on experience with Ortho Molecular Products has strengthened my ability to confidently represent the brand, understand provider needs, and drive product adoption through a consultative, relationship-based sales approach.
- Combined leadership, communication, and organizational skills with passion for health and wellness to enhance patient experience.
CUSTOMER SERVICE REPRESENTATIVE
Lifetime Quality Roofing
Upper Arlington
03.2023 - 07.2023
- Leveraged organizational abilities to collaborate with customer support team, streamlining issue resolution processes and reducing average response time by 30%.
- My attention to detail and excellent time management allowed me to effectively prioritize tasks, leading to a 20% reduction in customer churn over a five-month period.
- Managed 50 customer accounts in roofing industry, proactively addressing concerns and ensuring seamless project execution.
- Elevated customer satisfaction and reinforced Lifetime Quality Roofing's reputation for outstanding service through effective improvements.
- Throughout, I demonstrated effective communication, problem-solving, and relationship-building skills, which strengthened customer loyalty, enhanced operational efficiency, and contributed to a lasting positive impact on the company's success within the competitive roofing sector.
LEAD PRESCHOOL TEACHER- SUMMER CAMP
One School
Gahanna
05.2022 - 08.2022
- Led preschool summer camp by designing and executing engaging lesson plans that stimulated learning and creativity.
- Cultivated a positive, nurturing environment recognized by both parents and peers, fostering curiosity, creativity, and confidence among the children.
- Built strong partnerships with parents to foster collaboration in each child's learning journey, providing regular updates and integrating feedback to enhance educational experiences.
- Prioritized ongoing professional development to stay current with innovative teaching strategies and best practices, aligning instructional methods with student needs.
ASSISTANT TEACHER FOR K-8
One School
Gahanna
01.2019 - 08.2019
- I provided one-on-one guidance to students, helping them navigate their academic tasks and overcome challenges, ensuring they received the individual attention needed for success.
- Supported the lead teacher by developing and implementing lesson plans aligned with curriculum standards.
- Conducted assessments and tracked student progress, maintaining detailed records to meet individual student needs.
- Assisted with classroom management, fostering a positive atmosphere that promoted academic and personal growth.
- In addition, I prepared and organized teaching materials and resources, enabling smooth and efficient lesson delivery.
- Working closely with colleagues, I collaborated on creating interactive and hands-on learning experiences that encouraged student engagement and critical thinking.
- Enhanced student achievement through focused efforts that contributed to a structured and supportive classroom environment.
Education
B.A. - PSYCHOLOGY
The Ohio State University
Columbus08-2022
Skills
- Patient Care
- HIPAA Compliance
- Time Management
- Office Administration
- Customer Service
- Client Engagement
- Communication
- Conflict Resolution
- Leadership
- Adaptability
- Detail Oriented
- Marketing
Certification
• Certification for Health and Wellness: Designing a Sustainable Nutrition Plan, Harvard Medical School Executive Education, 06/01/24, 08/31/24
• The Wellcoaches Certified Health & Well-Being Coach Program, WellCoaches, 08/01/25, will be done with this in 2027.
• The Wellcoaches Certified Health & Well-Being Coach Program, WellCoaches, 08/01/25, will be done with this in 2027.
Hobbies and Interests
- Reading
- Traveling
- Exploration
- Health
- Wellness
Additional Information - Volunteer Work
Out of Darkness Ohio Chapter, Active Member, Out of Darkness Columbus is a compassionate non-profit dedicated to empowering and restoring the lives of survivors of sex trafficking through holistic support and community-driven initiatives.
Timeline
PRACTICE MANAGER/HEALTH & WELLNESS COACH
Your Concierge MD
12.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Lifetime Quality Roofing
03.2023 - 07.2023
LEAD PRESCHOOL TEACHER- SUMMER CAMP
One School
05.2022 - 08.2022
ASSISTANT TEACHER FOR K-8
One School
01.2019 - 08.2019
B.A. - PSYCHOLOGY
The Ohio State University