Vanessa Chavarria
Oakland,CA
Summary
Skilled health care professional with a proven track record at Lifelong Medical Care, adept in client-focused care and health coaching. Demonstrates exceptional verbal and written communication, alongside chronic disease prevention. Increased patient engagement through innovative program development. Fluent in Spanish, excels in patient-focused care and confidential records management, enhancing healthcare operations and patient experiences.
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
12
12
years of professional experience
Work History
Health & Wellness Coach
Lifelong Medical Care
Oakland, CA
05.2023 - Current
- Assessed clients' health and wellness needs by conducting comprehensive interviews and assessments.
- Evaluated patient care plans and monitored progress through regular sessions.
- Crafted health education program content and materials.
- Educated community members on disease prevention, vaccines and mental health resources.
- Supported clients undergoing treatment for mental health conditions.
- Collaborated with providers and other clinic staff to provide quality care to patients.
- Enhanced awareness of health resources and worked to connect individuals with programs.
- Scheduled specialty appointments on behalf of clients.
Patient Care Representative
CityHealth Urgent Care
San Leandro, CA
10.2021 - 03.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Responded to patient queries and concerns regarding insurance coverages and deductibles.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent, direct, individualized patient care.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Worked with patients to schedule tests and procedures.
Barista Shift Lead
Cafe Santana Roasting Company
Oakland, CA
09.2016 - 07.2021
- Monitored food preparation, production, and plating for quality control.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Monitored customer feedback to improve barista performance and customer service.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Cashier Team Lead
Peet's Coffee
Oakland, CA
04.2013 - 03.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
- Communicated with customers and team members to solve problems.
Education
Community Health Work - Community Health Services
Berkeley City College
Berkeley, CA12.2022
Associate of Science - Behavioral Sciences
Merritt College
Oakland, CA05-2019
Associate of Applied Science - Psychology
Merritt College
Oakland, CA05-2019
Skills
- Patient Care
- Verbal and Written Communication
- Patient-Focused Care
- EMR Systems
- New Patient Chart Preparation
- Confidential Records Management
- Attention to Detail
- Organizational Skills
- Spanish Fluency
- Chronic disease prevention
- Behavior modification
- Client assessment
- Health coaching
- Medical records management
- Documentation
- Relationship building
- Healthcare operations
- Case management
- Patient-focused care
Education
Oakland, CA, Berkeley, CA
Timeline
Health & Wellness Coach
Lifelong Medical Care
05.2023 - Current
Patient Care Representative
CityHealth Urgent Care
10.2021 - 03.2023
Barista Shift Lead
Cafe Santana Roasting Company
09.2016 - 07.2021
Cashier Team Lead
Peet's Coffee
04.2013 - 03.2017
Community Health Work - Community Health Services
Berkeley City College
Associate of Science - Behavioral Sciences
Merritt College
Associate of Applied Science - Psychology
Merritt College
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