Merritt Rowley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Library Page
Friendswood Public Library
11.2021 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Monitored library environments to maintain safe, hazard-free settings.
Sales Associate
Get Rid Of It Estate Services
04.2016 - Current
- Organized racks and shelves to maintain visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products.
- Prepared merchandise for sales by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Barista Shift Lead
Dunn Bros Coffee
04.2011 - 05.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Provided staff orientation and training.
Education
Bachelor of Arts - Communication
University of Houston - Clear Lake
Houston, TX12.2023
General Studies
San Jacinto College
Pasadena, TX2021
Professional Certificates -
Berklee College of Music
Boston, MA2017
No Degree - Stage Management
University of Houston
Houston, TX2014
Skills
- Written and Oral Communications
- Customer Relationship Management
- Social Media Management
- Sales Expertise
- Industry Trends
Certification
- TABC Certified
- Food Handler Certified
References
KAREN HART, Assistant Director, Friendswood Public Library
(281) 682-7015 - Current Employer
TIERNI SAGER, Get Rid of It Estate Services Owner
(281) 250-1238 - tsager1958@gmail.com - Current Employer
AUSTIN KISER, Assistant Manager, Dunn Bros Coffee
(713) 443-9326 - austinkiser1990@gmail.com - Former Manager
Timeline
Library Page
Friendswood Public Library
11.2021 - Current
Sales Associate
Get Rid Of It Estate Services
04.2016 - Current
Barista Shift Lead
Dunn Bros Coffee
04.2011 - 05.2021
Bachelor of Arts - Communication
University of Houston - Clear Lake
General Studies
San Jacinto College
Professional Certificates -
Berklee College of Music
No Degree - Stage Management
University of Houston
- TABC Certified
- Food Handler Certified
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