MERRY COOPER
Danville,Kentucky
Summary
Dedicated Administrative Assistant II, with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
32
32
years of professional experience
Work History
Administrative Assistant II
Department of Community Based Services
Lancaster, KY
02.2023 - Current
- Provides professional support of an administrative nature in developing, implementing, and maintaining projects
- Performs administrative duties and coordinates work activities such as schedules for staff, meeting preparation, notifications, tracking of inventory or building management
- Participates in the development and assists in the implementation of county specific procedures for day to day functioning; plans, organizes, checks or assists with work of other staff engaged in performing administrative duties
- Schedules meetings or phone conferences and communicates as needed with the community partners or the public concerning issues of the county; prepares staff meeting minutes or other meetings as required; prepares correspondence regarding interviews, hiring information, or memorandums to staff
- Interprets department policies or procedures for staff and general public; compiles information or reports as needed to analyze workload information; performs data entry into Worker Portal or Benefind as needed or required
- Completes time entry or serves as the backup for time entry, runs error reports for time entry and trains office support staff on time entry or other office procedures as needed
- Maintains and organize files
- Provides cases records for review upon request from entities in a timely manner.
Administrative Assistant I
Department of Community Based Services
Lancaster, KY
02.2021 - 02.2023
- Receives, organizes, edit, correct, or enter various data via keyboarding
- Maintains files, logs, manuals, or other documents
- Prepares documents for filing, storage, data entry or other processing
- Drafts or prepares correspondence, detail forms, reports, or other materials
- Answer inquiries and provides detailed information on office inquiries in person, by telephone or by electronic mail
- Checks, maintains, or prepares records such as financial documents, office payroll, time and attendance, travel vouchers or related documents
- Prepares daily, monthly, or annual records or reports
- Operates personal computers, office machines or other office equipment
- Orders office supplies and/or maintains inventory of equipment, furniture, or other items
- Distributes incoming mail or other incoming material to office staff or prepares outgoing mail or parcels
- Schedules appointments or meeting for managers or supervisor
- Applies an agency’s methods, procedures, rules, or regulation to accomplish agency goals or objectives.
Young Adult Services Librarian
Garrard County Public Library
Lancaster, KY
04.2017 - 02.2022
- Creating and implementing tailored services and programs to address identified needs of teens in 6th-12th grades
- Provide prompt, courteous, and direct assistance to patrons in a public library with basic information regarding the use of library materials, equipment, and services
- Ensure that the library's Young Adult collections include relevant print and digital resources aimed at the specific interests and needs of the teens in the community
- Curates contact, including digital resources and special collections, for and with teen patrons, based on teen's needs
- Instructs teens and caregivers in information gathering, research skills, and digital literacy
- Adopted a community engagement mindset and develops and maintains effective relationships with local schools, community groups, agencies, and non-profits that target teens in order to provide services that meet local teen needs and interests
- Attend and participate in professional library conferences, seminars, to stay abreast of current Young Adult literature, digital literacy, and learning trends.
Circulation Desk Clerk
Boyle County Public Library
Danville, KY
04.2007 - 04.2017
Medical Receptionist
Ear, Nose and Throat of Central Kentucky
Danville, KY
05.2005 - 06.2007
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues to the proper provider
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Creating new patient charts and verifying insurance providers
- Notifying providers of patient arrivals
- Ensuring availability of treatment information by retrieving and updating patient records
- Making requests per provider for summaries of patient's medical procedures and clinical laboratory results and filing in medical charts
- Verifying financial records and collecting patient charges
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
Patient Appointment Coordinator
Dermatology Associates of Kentucky
Lexington, KY
04.2004 - 04.2005
- Answered phone calls for dermatology providers and scheduled appointments for clients
- Maintained patient database to input all pertinent patient information including health insurance verification of co-pays
- Answered patient inquiries about provider services
- Managed large volumes of calls per day
- Scheduled appointments for patients per individual need and preference of provider
- Schedule appointments for patients in a timely and professional manner.
Head Start Lead Teacher
Child Care Council of Northern KY
Newport, KY
05.2004 - 12.2004
- Managed classroom operations
- Created lesson plans for weekly class instruction
- Deliver lesson plans and perform activities with children
- Responsible for informing and including Teacher's Assistant in classroom activities
- Developed curriculum appropriate for ages three to five years
- Organize meetings with parents for progress reports of students
- Monitored behavioral, educational, and developmental progress for each of the students
- Development
- Provide First Aid when needed and manage conflict in an appropriate manner in the classroom.
H.A.N.D.S Family Support Worker
Lincoln County Health Department
Stanford, KY
05.2002 - 02.2004
- Presented a state-regulated early childhood development curriculum to first-time parents in their private residences
- Introduced parenting skill development in areas such as recognizing baby’s needs, what to expect as the baby grows, and making your home a safe environment for baby
- Had scheduled weekly visits with 25 families to determine families' needs
- Provided information and resources for families in need such as rental and food assistance, medical appointments, housing assistance, etc
- Kept up-to-date family records for each family, including summaries of each visit, vaccination records of babies, and community resource referrals.
Medical Receptionist/Medical Records/Medical Transcriptionist
Office Dr. C. Glen Click
Stanford, KY
05.1992 - 05.2002
- Initially worked as Medical Records Clerk
- Created and maintained medical charts for medical providers including two general surgeons, a family practice physician, and two Physician Assistants
- Filed all office notes, laboratory results, referral appointments, and summaries
- Kept all medical charts up to date and medical records filed in charts for upcoming appointments
- Was promoted to the position of Medical Front Office Receptionist
- Maintained front office, scheduled appointments appropriately for patients as well as proper scheduling per appointment slots through medical scheduling software
- Also scheduled patient referral appointments for specific medical procedures
- Pulled charts for daily schedule and for surgeon's medical procedures at the hospital
- Maintained office supplies and appropriate ordering of supplies
- Was given the opportunity to learn and work as Medical Transcriptionist for the office
- Listened to audio recordings of patients visits and transcribed information into medical records and correspondence for physicians
- Organized medical documents to be filed in medical charts
- Communicated with physicians and administrative staff to fact-check information and medical terms.
Education
Lindsey Wilson College
12.1988
Bachelor English -
Eastern KY University
Bluegrass Community Technical College
Skills
- Strong Problem Solving
- Critical Thinking
- Customer Service
- Provide Variety Information Services
- Community Engagement
- Program Planning and Budget Management
- Office Administration
- Data Entry
- Workflow Optimization
References
- Georgia de Arauja, Boyle County Public Library Director, Danville, KY, 859-238-7323, gdearaujo@boylepublib.org
- Jamie Helle, Lincoln County Public Library Director, Stanford, KY, 606-365-7513, jamie.helle@gmail.com
- Christa Arrington, Cabinet for Health and Family Services- Family Support, Lancaster, KY, 859-779-2343, chista.arrington@ky.gov
- Brittney Ivy, Cabinet for Health and Family Services-Family Support, Lancaster, KY, 606-875-5298
- Kathy Westerfield-Phillips, Boyle County Public Library, Danville, KY, 859-583-3892, kphillips@boylepublib.org
Timeline
Administrative Assistant II
Department of Community Based Services
02.2023 - Current
Administrative Assistant I
Department of Community Based Services
02.2021 - 02.2023
Young Adult Services Librarian
Garrard County Public Library
04.2017 - 02.2022
Circulation Desk Clerk
Boyle County Public Library
04.2007 - 04.2017
Medical Receptionist
Ear, Nose and Throat of Central Kentucky
05.2005 - 06.2007
Head Start Lead Teacher
Child Care Council of Northern KY
05.2004 - 12.2004
Patient Appointment Coordinator
Dermatology Associates of Kentucky
04.2004 - 04.2005
H.A.N.D.S Family Support Worker
Lincoln County Health Department
05.2002 - 02.2004
Medical Receptionist/Medical Records/Medical Transcriptionist
Office Dr. C. Glen Click
05.1992 - 05.2002
Lindsey Wilson College
Bachelor English -
Eastern KY University
Bluegrass Community Technical College
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