MERSADIE FARMER
Chesapeake,VA
Summary
Highly skilled administrative professional with a decade of experience in customer-centric environments, adept at delivering unparalleled support and fostering operational excellence. Seeking to apply proven expertise and advanced interpersonal abilities to elevate administrative functions within a dynamic organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retirement Benefits Specialist
Conduent-Remote
02.2022 - Current
- Managed VIP lines tailored to retirees and high-level employees, addressing inquiries regarding life insurance, carrier updates, and Required Minimum Distributions
- Assisted with Medicare enrollment inquiries, providing comprehensive guidance and support to eligible individuals
- Administered Required Minimum Distributions for retirees, ensuring compliance and accuracy
- Provided individualized counseling to eligible individuals on making enrollment choices, offering personalized guidance and support
- Delivered top-tier service, ensuring personalized attention to meet individual needs and preferences, fostering strong customer relations.
Food Service Worker/Operations Clerk
MWR-NAF-Port Hueneme Naval Station, CA
08.2020 - 02.2022
- Facilitated parent onboarding process by scheduling orientation appointments and setting up accounts for enrollment, streamlining administrative processes and ensuring a smooth transition for families
- Provided oversight for classroom activities, ensuring compliance with appropriate teacher-to-child ratios to maintain a safe and enriching environment
- Implemented checks and balances for tuition payments, ensuring accuracy and reliability in financial transactions.
Server
Buffalo Wild Wings-Port Hueneme, CA
09.2019 - 03.2020
- Delivered nutritious meals in strict compliance with USDA guidelines, prioritizing food safety and sanitation protocols
- Cultivated a positive dining environment, promoting healthy eating habits and fostering a welcoming atmosphere for students
- Executed menu planning, food preparation, and portion control strategies to meet stringent nutritional requirements
- Reviewed, Analyzed, and Implemented USDA guidelines.
Medical Assistant
Baptist Primary Care-Jacksonville, FL
07.2016 - 09.2019
- Assisting patients with intake procedures, taking vital signs, and preparing them for examinations or procedures
- Managing medical records, scheduling appointments, and handling billing and insurance claims
- Conducting basic laboratory tests, sterilizing medical instruments, and assisting physicians with examinations and treatments
- Providing patients with information about medications, procedures, and general health education
- Ensuring the smooth operation of the medical office by managing inventory, ordering supplies, and maintaining equipment.
Administrative Assistant
Polly B Dance Academy-Jacksonville, FL
04.2014 - 07.2016
- Streamlined administrative operations and optimized office efficiency through proactive support initiatives, including managing executive calendars, appointments, and travel arrangements with precision
- Maintained meticulous records and databases to support informed decision-making, while facilitating clear communication between departments and stakeholders to enhance collaboration and information flow
- Produced polished reports, presentations, and correspondence, showcasing attention to detail and professionalism, while identifying and implementing process improvements to streamline workflows and reduce costs
- Managed office supplies and procurement to ensure uninterrupted workflow and cost-effectiveness, while providing exemplary customer service and fostering a positive work environment through collaboration and support of team goals
- Upheld confidentiality and privacy protocols in handling sensitive information, preserving organizational integrity and trust.
Education
High school diploma -
E.A. Johnson Memorial High School
05.2008
Skills
- Healthcare Benefits
- Benefits Strategy Development
- Retirement plans
- HRIS Systems
- Benefits Explanation
- Proficient in Microsoft, Excel
- Employee Relations
- Documentation And Reporting
- Human Resources Management
- Open enrollment
- Special projects
- Relationship Building
- Time Management
- Analytical Thinking
Certification
- CWA Medicare Parts C & D FWA and Compliance, 10/01/23, 10/01/24
- CMS General Compliance and Fraud, Waste and Abuse, 02/01/24, 02/01/25
- Information Privacy Training & HIPAA 2024, 09/01/23, 09/01/24
- Information Security Awareness Course, 01/01/17, 01/01/19
- Certificate in Medical Assistant, EKG Technician and Phlebotomy
Timeline
Retirement Benefits Specialist
Conduent-Remote
02.2022 - Current
Food Service Worker/Operations Clerk
MWR-NAF-Port Hueneme Naval Station, CA
08.2020 - 02.2022
Server
Buffalo Wild Wings-Port Hueneme, CA
09.2019 - 03.2020
Medical Assistant
Baptist Primary Care-Jacksonville, FL
07.2016 - 09.2019
Administrative Assistant
Polly B Dance Academy-Jacksonville, FL
04.2014 - 07.2016
High school diploma -
E.A. Johnson Memorial High School
- CWA Medicare Parts C & D FWA and Compliance, 10/01/23, 10/01/24
- CMS General Compliance and Fraud, Waste and Abuse, 02/01/24, 02/01/25
- Information Privacy Training & HIPAA 2024, 09/01/23, 09/01/24
- Information Security Awareness Course, 01/01/17, 01/01/19
- Certificate in Medical Assistant, EKG Technician and Phlebotomy
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