Mersadies Palermo
Summary
A highly motivated and transformative leader with over eight years of experience in clinical operations, seeking to leverage my clinical background, extensive education, and proven experience to provide strategic leadership across the organization. Demonstrated success in guiding teams to achieve a 40% increase in patient experience. Possesses strong collaboration skills, fostering effective partnerships across multidisciplinary teams and specialties to optimize workflows and enhance the quality of patient care.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Virginia Mason Franciscan Health
10.2020 - Current
- Oversight of daily operations for physicians, mid-level providers, nurses, and front office staff across multiple specialties and clinic sites.
- Led initiatives to enhance the quality of patient services and continuously improve the patient experience, resulting in a 40% increase in patient experience scores and multiple quality challenge awards.
- Provided leadership, direction, and administration to achieve clinic objectives and organizational goals.
- Developed and implemented a "No PCP TCM" workflow, which is currently being rolled out across the organization. This initiative aims to increase community access to care and reduce readmissions.
- Continuous collaboration with multi-disciplinary teams to improve patient care, optimize resource utilization, and advance quality initiatives.
Nursing Supervisor
Virginia Mason Franciscan Health
03.2017 - 10.2020
- Oversaw daily operations for 35 licensed employees across 5 clinic sites.
- Managed all aspects of employee lifecycle, including recruitment, orientation, training, shift staffing, retention, and performance appraisal/development.
- Reviewed and managed employee labor to ensure efficient care delivery.
- Developed, implemented, and maintained provider, sonographer, and nurse templates in EPIC for accurate patient scheduling.
- Collaborated with the Quality Team to uphold POCT, HCE, and Infection Prevention policies and procedures at clinics.
- Responsible for managing medication, lab supplies, and clinic stock to ensure providers and nurses had necessary tools for procedures.
Licensed Practical Nurse
Virginia Mason Franciscan Health
04.2015 - 03.2017
- Provided direct and indirect patient care in a clinical setting, assisting physicians with patient care and follow-up.
- Conducted patient interviews, obtained vital signs, prepared patients, and assisted physicians with exams and treatments.
- Managed charting and clerical tasks, including overseeing phone prescriptions and refills to pharmacies.
- Performed patient phone call triage to identify emergent and non-emergent situations.
Education
Masters - Healthcare Management
Western Governors University
10.2023
Bachelors - Healthcare Management
Western Governors University
02.2020
LPN Program - undefined
Clover Park Technical College
Lakewood, WA03.2014
Skills
- Adept at leading cross-functional teams and fostering strong relationships
- Demonstrated success in change management, consistently executing patient-centered operational strategies
- Strong communication and leadership skills, promoting a culture of high performance and continuous improvement
- Experienced in clinical metric analysis and implementing performance improvement initiatives
- Skilled in identifying and implementing strategies to enhance organizational performance, service delivery, and patient care
Timeline
Clinic Manager
Virginia Mason Franciscan Health
10.2020 - Current
Nursing Supervisor
Virginia Mason Franciscan Health
03.2017 - 10.2020
Licensed Practical Nurse
Virginia Mason Franciscan Health
04.2015 - 03.2017
Bachelors - Healthcare Management
Western Governors University
LPN Program - undefined
Clover Park Technical College
Masters - Healthcare Management
Western Governors University
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