Mersadiez Stockwell
Bunceton,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
InfoCision Management Corporation
Bunceton
07.2020 - 06.2024
- Resolved billing, account, and order questions for healthcare and nonprofit campaigns.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product information, enrollment, and service requests.
- Handled inbound customer calls using InfoCision scripts and service standards.
- Guided callers through appointment scheduling and call disposition processes.
- Updated customer records in CRM systems with accurate call details.
- Supported team workflows through clear communication and professional phone service.
- Maintained compliance with call center policies and client guidelines.
Skills
- Customer relationship management
- CRM systems
- Call center software
- Appointment scheduling
- Billing support
- Order processing
- Account management
- Issue resolution
- Call records
- Policy compliance
- Problem solving
Timeline
Customer Service Representative
InfoCision Management Corporation
07.2020 - 06.2024