Merve Akca Delibalta
Austin,USA
Summary
Highly motivated and detail-oriented professional with 10 years of experience in the hospitality industry, specializing in inventory management, office administration, reservation coordination, customer service, and marketing. Proven ability to streamline operations, enhance customer satisfaction, and implement effective marketing strategies to drive business growth. Strong organizational and communication skills with a commitment to excellence and teamwork.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Paul Martin’s American Grill
11.2019 - Current
- Manage daily operations and ensure a high standard of customer service.
- Train and supervise a team of F0H staff, enhancing team productivity and morale.
- Develop and implement customer feedback systems to increase satisfaction ratings.
- Coordinate with kitchen and bar staff to ensure timely service and food quality.
- Manage customer complaints and resolve issues professionally to maintain positive guest relations.
- Analyze service metrics and prepare reports for management to assist in strategic planning.
Private Dining Sales Assistant Manager
Paul Martin’s American Grill
11.2018 - 11.2019
- Built strong relationships with corporate clients and individual customers to ensure repeat business and referrals.
- Collaborated with the kitchen and service teams to design customized menus and event layouts according to client preferences.
- Managed contracts and negotiated pricing with clients, consistently meeting or exceeding budget goals.
- Analyzed sales data and market trends to inform marketing strategies and improve service offerings.
Flying Service Chef, Team Lead, Trainer
Turkish Do&Co
11.2012 - 12.2018
- DO&CO is an Austrian catering company, headquartered in Vienna. It is active in segments such as airline catering and international events catering.
- Working for national and international events (Formula 1, European Soccer Championship) with up to 13,000 VIP guest.
- In 2013, promoted as a team lead and trainer chef. Worked as a team lead until 2018.
Assistant Event Coordinator, Team Lead
Dreamcatcher Event & Marketing
01.2010 - 10.2012
- Assist in planning and executing a variety of events, including corporate meetings, weddings, and community gatherings.
- Coordinate with vendors, venues, and clients to ensure all event specifications.
- Manage event coordination, including setup, breakdown, and on-site operations to ensure seamless execution.
- Collaborate with the marketing team to promote events through social media and other channels.
- Develop and maintain event budgets, ensuring cost-effective planning and execution.
Education
Department of Radio-TV Cinema
University of Istanbul
01.2009
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Halide Edip Adivar College
Istanbul01.2004
Skills
- Strong Communication Skill
- Staff Training and Development
- Customer Service Excellence
- Team Leadership
- Multitask Player
- Conflict Resolution
- Goal and Detail Oriented
- Time Management
- Hospitality Industry
- Public Relations
- Media Strategy
Certification
- TABC Certification
- TX Food Manager Certification
- Microsoft Office
- Adobe Premiere Editing
- TripleSeat Management Software
- Opentable Reservation Software
Languages
Turkish
English
Timeline
Guest Service Manager
Paul Martin’s American Grill
11.2019 - Current
Private Dining Sales Assistant Manager
Paul Martin’s American Grill
11.2018 - 11.2019
Flying Service Chef, Team Lead, Trainer
Turkish Do&Co
11.2012 - 12.2018
Assistant Event Coordinator, Team Lead
Dreamcatcher Event & Marketing
01.2010 - 10.2012
Department of Radio-TV Cinema
University of Istanbul
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Halide Edip Adivar College
Internship & Training
- University of Istanbul News Center
- News Reader and Reporter
- University of Istanbul Technical Studios
- Editing Assistant
- University of Istanbul Radio Studios
- Radio Producer