MERVE YENIAY
Ellicott City,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ALM consultancy textile domestic and foreign trade
Bayrampasa, Istanbul
08.2019 - 11.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Flight Attendant
Pegasus Airlines
Istanbul, Pendik
05.2016 - 04.2018
Customer Representative
QNB Finansbank
Izmit, Kocaeli
12.2015 - 03.2016
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Researched customer accounts as requested by customers or management staff.
- Verified customer identification information with the applicable documents according to bank policies.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Analyzed trends in customer feedback data in order to identify areas for improvement.
Education
BBA - Business Administration And Management
IVY Christian Collage
Vienna, VA04-2024
Associate Degree in Foreign Trade - Foreign Trade
University of Kocaeli
Turkey, Kocaeli06.2015
High School Diploma -
Pendik Anatolian High School
Istanbul, Turkey06-2013
Skills
- Customer Service
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Order and Refund Processing
- Sales Expertise
- Customer Relations
Certification
- University of Rauf Denktas for international employment - Customer Service Certificate 04/2023-05/2023
-University of Rauf Denktas for international employment- Customer Satisfaction Training Certificate 12/2019-02/2020
Languages
Turkish
Native/ Bilingual
English
Professional
Timeline
Customer Service Representative
ALM consultancy textile domestic and foreign trade
08.2019 - 11.2019
Flight Attendant
Pegasus Airlines
05.2016 - 04.2018
Customer Representative
QNB Finansbank
12.2015 - 03.2016
BBA - Business Administration And Management
IVY Christian Collage
Associate Degree in Foreign Trade - Foreign Trade
University of Kocaeli
High School Diploma -
Pendik Anatolian High School
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