Mervedi Nkongolo
Columbus,OH
Summary
A Passionate and composed young professional with a success record reducing customer dissatisfaction through acknowledgement, deceive commutation and focused solutions. Expert at finding effective solution while being detail-oriented approach to resolving CRM issues. Exceptional costumer service with 1 year experience assisting costumer using active listening and customer needs assessment to offer targeted solutions. Smoothly manages workflow and optimize team strengths to meet service quotas.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
06.2019 - 12.2020
- De-escalated costumers issues with proven conflicts mediation and problem solving abilities while ensuring that they satisfied with the outcome.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- promptly responded to customer inquires and resolved complaints to promote loyalty and to ensure that the customers are satisfied.
- Maximized revenue by proactively building and managing key customer relationships and keying in the importance of maintaining those relationships.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Delivered fast, friendly and knowledgeable service for routine question and service complaints. Researched resolutions, contacted necessary departments and responded back to customers back phone, mail,fax as follow up.
- Supervised and motivated customer service teams maximize business performance.
Education
High School Diploma -
Dodge City High School
Dodge City, KS06.2020
Skills
Customer Relationship management
Conflict Resolution
Exceptional costumer service
Quick Learner
Document control
Microsoft Office
Fluent in 4 Languages
Trouble Shooting
Creative at Problem solving
Great Work Ethic
Dependable
Solution Orientated
Timeline
Customer Service Representative
Fifth Third Bank
06.2019 - 12.2020
High School Diploma -
Dodge City High School