Mervi Cunningham
Somerville,MA
Summary
Experienced customer service professional with a strong background in the hospitality industry. Worked for over a decade with Marriott International and Millenium Copthorne Hotels in roles such as Corporate Training Manager and Front Office Operations Manager. Successfully led multilingual teams, empowering employees to deliver exceptional customer service.
Overview
21
21
years of professional experience
Work History
Concierge
Westhaven Homeowners’ Association
03.2021 - 01.2023
- Maximized guest satisfaction and fostered community spirit by promptly addressing concerns and resolving issues
Family caregiver
08.2018 - 03.2021
Voiceover talent
Lionbridge Technologies
03.2015 - 06.2018
- Voiceover talent (Fin), translation, proofreading (Eng-Fin)
Realtor
Coldwell Banker Residential Brokerage
03.2013 - 06.2018
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets by developing a strong knowledge of local market conditions.
Benoit Language Services
02.2011 - 06.2018
- Provided written translation, simultaneous translation and proofreading services (Fin-Eng/Eng-Fin)
Event server/manager/chef
Pauline’s Catering and Staffing
02.2002 - 06.2018
- Fostered enjoyable event atmosphere through friendly guest interactions while supporting team members during high-pressure situations.
Education
Bachelor of Arts - Hotel Management
IMHI-Cornell-ESSEC
09-1988
Skills
- Customer service, hospitality
- Strong work ethic, reliable, punctual
- Team player mentality, highly adaptable
- Multilingual (Finnish-English, conversational German, French, Swedish)
- Effective problem solving
- Interpersonal communications
Timeline
Concierge
Westhaven Homeowners’ Association
03.2021 - 01.2023
Family caregiver
08.2018 - 03.2021
Voiceover talent
Lionbridge Technologies
03.2015 - 06.2018
Realtor
Coldwell Banker Residential Brokerage
03.2013 - 06.2018
Benoit Language Services
02.2011 - 06.2018
Event server/manager/chef
Pauline’s Catering and Staffing
02.2002 - 06.2018
Bachelor of Arts - Hotel Management
IMHI-Cornell-ESSEC
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