Mervin Nguyen
Fountain Valley,CA
Summary
Results-oriented and customer-focused server with proven relationship-building and time management skills in fast-paced restaurant environments to provide exceptional service and create a welcoming atmosphere. Greeting guests with a genuine smile and enhance the dining experience. I often succeed at handling tables of all sizes with accuracy and impeccable service skills and strive to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Food Server
Hot N Juicy Crawfish
Fountain Valley, CA
02.2023 - 05.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks, and collected payments from customers.
Restaurant Food Server
Yigah Restaurant
Garden Grove, CA
05.2022 - 02.2023
- Operated POS terminals to input orders, split bills, and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
Restaurant Food Server
Gen Korean BBQ House
Westminster, CA
09.2021 - 04.2022
- Served Banchan, appetizers, and garnishes to assist restaurant servers.
- Worked in the server position when servers are on their break.
- Prepared sauces, tongs, and scissors in order to ensure short customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Restaurant Food Server
Maru Sushi
Westminster, CA
07.2021 - 09.2021
- Welcomed guests with personable attitude and brought beverage orders and sushi while reviewing menu options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks, and collected payments from customers.
Barista Shift Lead
Hug Life Ice Cream
Garden Grove, CA
03.2021 - 08.2021
- Initiated inventory control measures to sustain stock levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Worked hard to learn required tasks quickly to maximize performance.
Barista
Cococane
Garden Grove, CA
04.2021 - 07.2021
- Prepared and served cococane drinks in an efficient manner.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Team Member
South Coast Plaza
Costa Mesa, CA
11.2020 - 12.2020
- Delegated each family onto the Christmas-themed set in order to ensure that the line moves fast and efficiently
- Worked as a cashier and helped the customers decide on which photo packages would work best with their photos.
- Greeted customers and offered immediate assistance.
Education
Bachelor of Science - Computer Engineering
University of California, Irvine
Irvine, CA06.2026
Skills
- Menu Memorization
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Food Safety Standards
- Ability to Lift 30 Pounds
- Service-Oriented
- Warm and Friendly
- Effective Customer Upselling
Affiliations
UCI Institute of Electrical and Electronic Engineers - Lead Instructor
UCI Pi Alpha Phi - Professional Development Chair
UCI Engineering Student Council - Community Outreach Committee
UCI Institute of Printed Circuits Club - Communication and Marketing Chair
Timeline
Restaurant Food Server
Hot N Juicy Crawfish
02.2023 - 05.2023
Restaurant Food Server
Yigah Restaurant
05.2022 - 02.2023
Restaurant Food Server
Gen Korean BBQ House
09.2021 - 04.2022
Restaurant Food Server
Maru Sushi
07.2021 - 09.2021
Barista
Cococane
04.2021 - 07.2021
Barista Shift Lead
Hug Life Ice Cream
03.2021 - 08.2021
Team Member
South Coast Plaza
11.2020 - 12.2020
Bachelor of Science - Computer Engineering
University of California, Irvine
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