Reena Heer
Berea,OH
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Restaurant Food Server
Gabe's Family Restaurant
Cleveland, OH
11.2005 - 06.2024
- Answered questions about menu selections and made recommendations when requested.
- Achieved excellent customer service standards by effectively serving a large number of clients each day.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Customer Service Representative
Mr Rooter Plumbing
Independence, OH
01.2010 - 09.2015
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas for enhancing customer service processes and recommended corresponding modifications.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Superior listening skills and analyzing account information to better understand client needs
Education
Certificate of Medical Assisting - Medical Assisting
Kaplan Career Institute - Brooklyn
Cleveland, OH06-2009
Skills
- Guest Relations
- Handling Complaints
- Menu Memorization
- Dining customer service
- Exceptional customer service
Timeline
Customer Service Representative
Mr Rooter Plumbing
01.2010 - 09.2015
Restaurant Food Server
Gabe's Family Restaurant
11.2005 - 06.2024
Certificate of Medical Assisting - Medical Assisting
Kaplan Career Institute - Brooklyn
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