Hannah White
Brooklyn,NY
Summary
Proven track record in enhancing guest satisfaction and streamlining service operations at Sol Mexican Cocina, leveraging exceptional communication and problem-solving skills. Expert in relationship building and guest engagement, significantly increasing referrals and walk-in business. Demonstrates a strong work ethic and adaptability, committed to exceeding customer expectations and driving positive dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Food Server
Sol Mexican Cocina
07.2023 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Cultivated warm relationships with regular customers.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Hostess
Cebu Bar and Grill
06.2022 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor Of Fine Arts - Acting
Hofstra University
Hempstead, NYFort Hamilton Drama Academy - Dramatic Arts And Honors Academy
Fort Hamilton High School
Brooklyn, NY06.2021
Skills
- Guest service
- Exceptional communication
- Detail Oriented
- Professional Appearance
- Relationship Management
- Salesmanship
- Item promotion
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Suggestive Selling
- Warm and Friendly
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Relationship Building
- Conflict and Complaint Resolution
- Upselling
- Teamwork and Collaboration
- Problem-Solving
- Active Learning
- Scheduling
- Guest Relations
- Social Perceptiveness
- Following Directions
Timeline
Restaurant Food Server
Sol Mexican Cocina
07.2023 - Current
Restaurant Hostess
Cebu Bar and Grill
06.2022 - 08.2022
Bachelor Of Fine Arts - Acting
Hofstra University
Fort Hamilton Drama Academy - Dramatic Arts And Honors Academy
Fort Hamilton High School
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