Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mervin Thomas

Lawrenceville,GA

Summary

Dynamic leader with a proven track record at Amazon, adept in adaptive learning and operations management. Excelled in staff training, enhancing team performance and customer satisfaction through innovative solutions and effective risk assessment. Demonstrated leadership qualities and creative problem-solving, significantly improving learning outcomes and operational efficiency.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon
06.2024 - Current
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an trainer.
  • Served as a training ambassador for new associates, providing guidance and support throughout their first day of teaching experience.
  • Implemented innovative teaching methods, resulting in increased associates comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for associates
  • Developed skills in Auditing regular paths.
  • Developed skills in quality check auditing in packing, Rebin and induct paths.

Outbound Problem Solver

Amazon
04.2024 - Current
  • Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
  • Achieved consistent on-time delivery performance through proactive identification and resolution of potential roadblocks in the outbound process.
  • Leveraged strong organizational skills to prioritize urgent tasks, ensuring timely completion without compromising quality or safety standards in the outbound process.

P.G

Amazon
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed skills in Jam clearing.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked on GCA, developing associates skills.

Associate

Amazon
11.2023 - Current
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Developed skills in Rebin and induct.

Manager

McDonald's
03.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Crew Trainer

McDonald's
10.2019 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.

Crew Member

McDonald's
05.2019 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelor of Science - Biomedical Engineering

Georgia Gwinnett College
Lawrenceville, GA
05-2026

High School Diploma -

Discovery High School
Lawrenceville, GA
05-2020

Skills

  • Adaptive learning
  • Creative solutions
  • Leadership qualities
  • Staff training and development
  • Employee training
  • Problem analysis
  • Staff management
  • Workplace safety
  • Team leadership and supervision
  • Operations management
  • Risk assessment

Languages

English
Full Professional
Malayalam
Full Professional

Timeline

Learning Ambassador

Amazon
06.2024 - Current

Outbound Problem Solver

Amazon
04.2024 - Current

P.G

Amazon
03.2024 - Current

Associate

Amazon
11.2023 - Current

Manager

McDonald's
03.2020 - Current

Crew Trainer

McDonald's
10.2019 - Current

Crew Member

McDonald's
05.2019 - Current

Bachelor of Science - Biomedical Engineering

Georgia Gwinnett College

High School Diploma -

Discovery High School

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Mervin Thomas