Mervin Wright
Holly Hill,SC
Summary
Dynamic IT professional with extensive experience at Walmart Distribution, excelling in hardware diagnostics and technical troubleshooting. Proven track record in leading software deployments and enhancing system usability. Passionate about mentoring teams and driving organizational development, ensuring optimal performance and customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Systems Operator
Sam's Club
Lithia Springs, GA
08.2023 - Current
- Facilitated secure network access for remote users by configuring VPN settings.
- Managed user access coding and account setup to enhance network security.
- Installed and configured hardware and software to meet evolving needs.
- Trained teams on technical operations and system updates.
IT Support Specialist
Walmart Distribution
Ridgeville, SC
05.2022 - 08.2023
- Created help desk tickets, troubleshot, and resolved desktop issues. I also determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Install, monitor, maintain, and repair system hardware and software.
- Operate GLS, ServiceNow, and Grafana operating systems.
- T3 Trainer
Production Technician
Charles River Laboratories
01.2022 - 05.2022
- Promptly documented and reported all defective equipment and hazardous conditions.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
- Established and maintained periodic reports to document unit performance, unit efficiency and outages.
Technical Lead
Cummins Turbo
09.2021 - 01.2022
- Investigated and addressed system issues to enhance usability, and improve functionality.
- I mentored junior team members, providing educational expertise on technical concepts .
- Evaluated and adopted new technologies to address changing industry needs.
- Designed and developed analytical data structures.
Supervisor of Distribution Operations
UPS
02.2016 - 01.2021
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Implemented cost-saving measures without compromising operational efficiency or customer satisfaction levels.
Fabrication Technician
GKN Aerospace Newington LLC
Orangeburg, SC
04.2014 - 02.2016
- Verified part numbers and placed parts in appropriate shipping containers.
- Worked with electronic planning, drawings, and pertinent documents, such as welding parameters.
- Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
- Measured parts using calipers, gauges, and micrometers to confirm adherence to quality standards during final inspections.
- Maintained up-to-date knowledge of current technology trends.
- Ensured that all systems were compliant with industry standards and regulations.
- Documented processes for future reference by team members.
Education
Master of Science - Computer Science
University of South Carolina
Columbia, SC01-2027
Micro-certification - Fundamental Operations And Supply Chain Management
Johnson & Wales University - Charlotte
Charlotte, NC12.2022
Bachelor of Science - Computer And Information Sciences
University of South Carolina - Columbia
Columbia, SC05-2012
Computer Installation And Repair Technology
Orangeburg Calhoun Technical College
Orangeburg, SC05-2010
Skills
- VPN configuration
- Cross-Functional Team Leadership
- User Access Management
- Network security
- ServiceNow and Grey Orange
- Proficient in Microsoft Office Suite and iOS
- Employee training
- Project Management
- Troubleshooting Techniques
- Scheduling Training sessions
Personal Information
Title: System Operator
Timeline
Systems Operator
Sam's Club
08.2023 - Current
IT Support Specialist
Walmart Distribution
05.2022 - 08.2023
Production Technician
Charles River Laboratories
01.2022 - 05.2022
Technical Lead
Cummins Turbo
09.2021 - 01.2022
Supervisor of Distribution Operations
UPS
02.2016 - 01.2021
Fabrication Technician
GKN Aerospace Newington LLC
04.2014 - 02.2016
Master of Science - Computer Science
University of South Carolina
Micro-certification - Fundamental Operations And Supply Chain Management
Johnson & Wales University - Charlotte
Bachelor of Science - Computer And Information Sciences
University of South Carolina - Columbia
Computer Installation And Repair Technology
Orangeburg Calhoun Technical College
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