Proficiency in project management, instructional design, and data analysis tools (Microsoft Suite, ArcGIS, Adobe)
Expertise in disaster response protocols, environmental compliance, and course content creation
Leadership, critical thinking, adaptability, public speaking, decision-making, and teamwork
Environmental compliance frameworks, regulatory standards, and disaster management systems
Strategic planning
Risk assessments
Summary
Dynamic and results-driven Training and Development Specialist and Program Analyst with extensive experience in leadership, program management, and instructional development. Proven ability to design and deliver impactful training programs, manage complex projects, and lead teams to operational success. Adept at streamlining processes, analyzing data for informed decision-making, and fostering cross-functional collaboration. Seeking a supervisory or management role to leverage expertise in training, program analysis, and team leadership while contributing to organizational excellence.
Program analysis professional with strong skills in data evaluation, project management, and process improvement. Proven track record in driving results through effective collaboration and adaptability to evolving requirements. Expertise in leveraging analytical tools, problem-solving, and stakeholder communication to deliver impactful solutions. Known for reliability, strategic thinking, and focus on achieving organizational goals.
Accomplishments
Supervised teams of 4-10 staff members.
Recognized for leading disaster recovery efforts and training programs that improved operational efficiency.
Recipient of performance-based cash and time-off awards for outstanding contributions in FEMA operations.
Consistently rated “Exceeds Expectations” on all performance appraisals.
Collaborated with team of 10 in the development of multiple courses, training tools, and software platforms.
Served as acting branch chief on multiple occasions.
Work History
Program Analyst/Training and Development Specialist
FEMA: Office of Environmental and Historic Preservation (OEHP)
Fort Valley, GA
01.2024 - Current
Developed and delivered instructional content, including courses, bootcamps, and multimedia materials, supporting FEMA.
Lead instructor for multiple courses and bootcamps, providing subject matter expertise across various training programs.
Created widely distributed introductory videos for new hires, receiving commendation for innovation.
Manage course administration, student tracking, and instructor coordination, ensuring seamless training execution.
Conducted data analysis and reports on course performance, identifying and addressing gaps in training.
Facilitate meetings with instructors to evaluate program effectiveness, identify gaps, and drive curriculum improvements.
Recognized with a performance-based award for exceeding expectations.
Environmental Protection Specialist (CORE)
FEMA
Fort Valley, GA
09.2021 - 01.2024
Served as Environmental and Historic Preservation Manager (EHMG) for major disaster operations, leading teams and directing compliance efforts.
Assigned and delegated disaster tasks based on staff expertise and training needs, optimizing workflow and efficiency.
Designed and implemented operational plans, ensuring compliance with federal laws and regulations.
Developed and maintained a SharePoint tracking system for EHP projects, enhancing data accessibility and reporting accuracy.
Conducted technical training for staff, ensuring understanding of compliance tools like ArcGIS, FWS Wetlands Mapper, and IPaC.
Elevated from specialist to management role within a short period due to exemplary leadership and project execution.
Consistently rated “Exceeds Expectations” and received a performance-based award.
EHP Specialist (Reservist and Local Hire)
FEMA
Fort Valley, GA
01.2018 - 09.2021
Directed EHP teams during DR-4400-GA (Hurricane Michael), overseeing compliance evaluations for over 500 projects.
Collaborated with leadership to implement training initiatives, ensuring team readiness and adherence to regulatory standards.
Synthesized complex data using advanced mapping tools to produce actionable insights for over 500 projects.
Successfully transitioned from a specialist to a management role within a disaster operation.
Teacher
Rutland Middle School
Macon, GA
01.2016 - 01.2018
Delivered engaging lessons tailored to diverse learning needs, enhancing student performance and fostering a collaborative classroom environment.
Organized and coached athletic teams, leading one from a winless season to regional champions in one year.
Demonstrated adaptability and effective communication skills in coordinating with parents, staff, and administration.
Specialized Training: Emergency Planning, Risk Management, EEO Employee/Supervisor Courses, Social Media in Emergency Management, Mass Casualty Incident Preparation.
Accomplishments and Awards
Consistently rated “Exceeds Expectations” on all performance appraisals., Recipient of performance-based cash and time-off awards for outstanding contributions in FEMA operations., Recognized for leading disaster recovery efforts and training programs that improved operational efficiency.
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief
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