Summary
Overview
Work History
Skills
Timeline
Generic

Meryem Lahlali

Houston,TX

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

13
13
years of professional experience

Work History

Salesperson

Gillman Subaru
Houston, TX
08.2018 - 07.2024
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Developed and implemented strategies to meet sales quotas.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Conducted research on customer inquiries and provided accurate responses in a timely manner.
  • Assisted customers with product selection based on their needs and preferences.
  • Responded to customer inquiries via telephone, email, or online chat applications.

BDC Representative

Hub Hyundai West
Houston, TX
05.2016 - 04.2018
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Provided accurate information to customers on products and services offered.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Scheduled follow-up appointments for customers when necessary.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Greeted customers and provided excellent customer service.
  • Generated reports on sales activities as needed for management review.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.

Restaurant Manager

Skewers bar and grill
Houston, TX
01.2015 - 04.2016
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Retail Sales Specialist

Victoria Secret
Houston, TX
10.2011 - 12.2015
  • Handled customer complaints in a professional manner, responding quickly to resolve issues.
  • Promoted additional services such as loyalty programs or delivery options.
  • Advised customers of current promotions and discounts available for purchases.
  • Developed strong relationships with customers through excellent customer service skills.
  • Developed customer relationships by providing product knowledge and offering advice on product selection.
  • Managed multiple tasks simultaneously while ensuring accuracy at all times.

Skills

  • Customer Engagement
  • Account Management
  • Territory Management
  • Complaint Handling
  • Sales process
  • Closing Techniques
  • Networking
  • Customer care
  • Customer Relationship Building

Timeline

Salesperson

Gillman Subaru
08.2018 - 07.2024

BDC Representative

Hub Hyundai West
05.2016 - 04.2018

Restaurant Manager

Skewers bar and grill
01.2015 - 04.2016

Retail Sales Specialist

Victoria Secret
10.2011 - 12.2015

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Meryem Lahlali