Meryl Trotter
Largo,FL
Summary
Professional Clinic Manager with strong emphasis on team collaboration and achieving results. Skilled in healthcare administration, patient relations, and operational efficiency. Reliable and adaptable, ensuring smooth clinic operations and staff cohesion. Focused on delivering high-quality care and optimizing clinic performance.
Overview
12
12
years of professional experience
Work History
Clinic Manager
Ideal Image
09.2023 - 10.2025
- Directed daily clinic operations, including service delivery, sales, and staff performance to ensure high-quality patient experiences.
- Managed cross-functional teams of medical professionals and client service representatives to achieve clinic goals.
- Oversaw clinic P&L and implemented cost-saving initiatives while maintaining top-tier service quality.
- Improved patient satisfaction scores by implementing streamlined scheduling and staff training programs.
- Conducted training sessions for staff on new procedures, compliance, and company policies.
- Managed operational and medical schedules, led morning huddles, and performed monthly audits to ensure compliance and efficiency.
Treatment Book Specialist
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05.2022 - 09.2023
- Oversaw scheduling and treatment book management across 11 clinics to maximize provider productivity and utilization.
- Ensured seamless coordination between clinical operations and patient scheduling for optimal service delivery.
- Trained and onboarded new Treatment Book Specialists, fostering accuracy and consistency across clinics.
- Partnered with corporate service teams to resolve patient issues and streamline operational processes.
General Service Team Lead & Social Media Coordinator
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07.2021 - 05.2022
- Managed customer feedback via Google, Yelp, and internal surveys; developed resolution strategies to maintain brand reputation.
- Collaborated with medical and operations leadership to address escalated patient concerns.
- Created and implemented social media engagement strategies to enhance client satisfaction and retention.
Inside Sales Representative
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06.2020 - 07.2021
- Exceeded sales goals through consultative selling and strong client relationship management.
- Handled 150–200 calls daily while maintaining high customer satisfaction ratings.
Sales Development Representative
Inside Sales Solutions
06.2019 - 02.2020
- Generated qualified leads through high-volume outreach to healthcare and IT decision-makers.
- Coordinated meetings and collaborated with sales teams to optimize conversion rates.
National Account Executive
iHeartMedia
05.2018 - 05.2019
- Managed key accounts, developed new business, and increased client spend through tailored marketing solutions.
- Consistently met and exceeded revenue goals through strategic client engagement.
Business Account Executive
Charter Communications
01.2017 - 04.2018
- Expanded client base by 85% through targeted prospecting and relationship management.
Client Account Executive
Brighthouse Networks
03.2014 - 01.2017
- Consistently exceeded sales goals and managed relationships with over 1,500 clients.
Education
Associate of Science - Political Science
Miami Dade College
Miami, FL2003
Skills
- Medical Office Management
- Staff Leadership & Training
- Scheduling & Workflow Optimization
- Patient Relations & Customer Service
- Budgeting & P&L Oversight
- Compliance & Chart Audits
- Process Improvement
- Conflict Resolution
- Electronic Health Records (EHR)
- Cross-Functional Team Collaboration
Timeline
Clinic Manager
Ideal Image
09.2023 - 10.2025
Treatment Book Specialist
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05.2022 - 09.2023
General Service Team Lead & Social Media Coordinator
Ideal Image
07.2021 - 05.2022
Inside Sales Representative
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06.2020 - 07.2021
Sales Development Representative
Inside Sales Solutions
06.2019 - 02.2020
National Account Executive
iHeartMedia
05.2018 - 05.2019
Business Account Executive
Charter Communications
01.2017 - 04.2018
Client Account Executive
Brighthouse Networks
03.2014 - 01.2017
Associate of Science - Political Science
Miami Dade College