Merylin Gathers
Harleyville,SC
Summary
Detailed- oriented professional with 14+ years of clerical and clinical experience in Roper St. Francis Healthcare system. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Roper St. Francis
Summerville, SC
07.2014 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Physician Office Specialist
Roper St. Francis
Summerville, SC
05.2022 - 07.2022
- Coordinated new employee onboarding processes, including training on EHR systems, scheduling software, and HIPAA policies.
- Increased practice efficiency with effective coordination of physician schedules, managing multiple calendars to minimize conflicts.
- Contributed to the development of office policies and procedures that improved overall efficiency while adhering to best practices in healthcare administration.
- Excellent writing, typing, oral and communication skills.
- Strong customer service.
Medical Receptionist
Roper St. Francis (Plantation Pediatrics)
North Charleston, SC
07.2007 - 07.2009
- Demonstrated proficiency in taking patient medical histories and vital signs as well as in performing venipunctures, injections, diagnostic procedures and ancillary tests.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patients satisfaction.
Nursing Assistant
Presbyterian Home (Dementia/ Alzheimer's)
Summerville, SC
04.2001 - 07.2007
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Associate of Applied Science - Medical Assistant
Miller Motte Technical College
North Charleston, SC06.2007
Skills
- Ability to work as part of a clinical team
- Ability to establish and maintain effective working relationships with patients, employees and the public
- Ability to problem-solve and show good judgment
- Clinical Support
- Clerical Support
- Administrative Support
Timeline
Physician Office Specialist
Roper St. Francis
05.2022 - 07.2022
Medical Receptionist
Roper St. Francis
07.2014 - Current
Medical Receptionist
Roper St. Francis (Plantation Pediatrics)
07.2007 - 07.2009
Nursing Assistant
Presbyterian Home (Dementia/ Alzheimer's)
04.2001 - 07.2007
Associate of Applied Science - Medical Assistant
Miller Motte Technical College