Summary
Overview
Work History
Education
Skills
Timeline
References
Receptionist

Elizabeth Mustain

Lathrop,CA

Summary

Hardworking Customer care representative accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in company standards and best practices.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Premier Urgent care Tracy
Tracy, CA
03.2021 - Current
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Schedule work comp follow up appointments.
  • Fax work status to employers and adjusters.
  • Check status on Rfa's.
  • Complete paperwork for first work comp injuries.
  • Worked effectively in fast-paced environments.
  • Updated workers compensation adjusters with current work status, follow up appointments, Rfa info.

Account Assistor

Performant Recovery Inc
Lathrop, CA
11.2018 - 03.2021
  • Located debtors by utilizing skip tracking and other strategies.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Reviewed accounts to determine payment plan compliance.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Medical Billing Specialist

Med-America Billing Services Inc
Modesto, CA
08.2015 - 11.2018
  • Typing 60wpm
  • Detailed oriented
  • Billing and invoicing
  • Account review and auditing
  • Account reconciliation
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Performed quality control of data entry system to verify proper posting of claims and payments.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.

Education

High School Diploma - undefined

Venture Academy Family Of Schools
2007

Associate of Arts - Medical Billing and Coding

San Joaquin Valley College

Skills

  • Quick learner
  • Ability to work quickly
  • Works directly with insurance companies to get claims processed and paid
  • Make outbound phone calls to resolve denial issues
  • Strong problem solver
  • Ability to work independently and as part of a team
  • Works directly with patients to get payments or insurance information
  • Adapts well to change
  • Typing 60 wpm
  • Documentation skills
  • Call center background
  • Familiar with locating individuals
  • Billing practices
  • Team-oriented
  • Front Desk Operations
  • Appointment Scheduling
  • Epic Systems
  • Patient Callbacks
  • Insurance Authorizations
  • Cash Handling

Timeline

Medical Receptionist

Premier Urgent care Tracy
03.2021 - Current

Account Assistor

Performant Recovery Inc
11.2018 - 03.2021

Medical Billing Specialist

Med-America Billing Services Inc
08.2015 - 11.2018

High School Diploma - undefined

Venture Academy Family Of Schools

Associate of Arts - Medical Billing and Coding

San Joaquin Valley College

References

References are available upon

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Elizabeth Mustain