Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meseret Tesfaye

Hempstead

Summary

Dynamic Customer Service Representative with proven expertise at H20 Cosmetics, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint handling and relationship building, I consistently deliver satisfactory outcomes, ensuring both customer satisfaction and company success. Proficient in Microsoft Office Suite and data entry.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

H20 Cosmetics
01.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Adama Highschool
Adam, Ethiopia
06.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Scheduling
  • Microsoft outlook
  • Paperwork processing
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Staff training
  • Sales expertise

Timeline

Customer Service Representative

H20 Cosmetics
01.2019 - 03.2020

Adama Highschool

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