Mesha Wilson
Selma,AL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Worker
Edmundite Missions
03.2023 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Assembly Worker
Automation Personnel Services
11.2022 - 02.2023
- Complied with production and assembly instructions
- Operated precision measuring instruments
- Managed inventory
- Consistently received processing data for shipment
- Maintained a safe work area
- Completed assigned tasks quickly to decrease production time.
- Followed detailed assembly instructions, processes and procedures.
- Assembled components with minimal supervision, exceeding expected project milestones.
Tax Associate
C&B Tax Associates
08.2021 - 03.2022
- Completed and filed returns with tax departments at local, state, and federal levels.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Customer Service Representative
UnitedHealth Group
04.2016 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Crew Member
Little Caesars, Little Caesars Pizza
09.2017 - 01.2018
- Welcomed all customers
- Ran the cash register
- Responsible for answering the phone
- Prepared food items and Pizza’s
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service
Selma Disability
02.2012 - 10.2015
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Wrote call center scripts
- Handled billing issues and order inquiries
- Operated the cash drawer
- Took inventory
- Assisted with technical support duties
Education
GED -
Montgomery Job Corp
01.2008
Skills
- Auditing
- Public accounting
- Securities law
- 10 key typing (3 years)
- Assembly
- Manufacturing
- Hand tools
- Warehouse experience
- Precision measuring instruments
- Power tools
- Mechanical knowledge
- Guest Inquiries
- Holding Temperatures
- Meat and Poultry Slicing
- Food Portioning and Packaging
- Inventory Receiving
- Working Quickly
Certification
Certified Nursing Assistant (CNA)
June 2008 to Present
Timeline
Food Service Worker
Edmundite Missions
03.2023 - Current
Assembly Worker
Automation Personnel Services
11.2022 - 02.2023
Tax Associate
C&B Tax Associates
08.2021 - 03.2022
Crew Member
Little Caesars, Little Caesars Pizza
09.2017 - 01.2018
Customer Service Representative
UnitedHealth Group
04.2016 - 08.2018
Customer Service
Selma Disability
02.2012 - 10.2015
GED -
Montgomery Job Corp