MESHAWN GLASS
Palmetto,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Jencare Medical Center
08.2014 - 02.2020
- Responsible for delivery of medication to patients and accurately following oral and written instructions
- Developed performance in general clerical duties, such as answering phones, filing records, and entering data into computer
- Oversaw inventory levels, ensured 100% stock availability
- Managed daily operations of in-house pharmacy nested in medical clinic.
Pharmacy Technician
CVS Pharmacy
10.2005 - 12.2014
- Assisted pharmacist with providing safe and appropriate pharmacy services to patients in accordance with policies and procedures of CVS
- Entered new patient profiles and prescriptions into medication input software system
- Provided friendly customer service at prescription drop off and pick-up counters
- Assisted with inventory management, including verification of quantities, storage, removal of outdated medications, and restocking pharmaceuticals in short supply to prevent being out of stock
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Education
Cancer Registry Management Certificate -
University of Cincinnati Clement College
04.2022
Diploma - Medical billing and coding
Ashford University
02.2017
Bachelor - Sociology
Ashworth College
05.2010
Skills
- Time Management
- Problem solving
- Accuracy and attention to detail
- Organizational skills
- Computer and tech skills
- Interoffice Communications
- Data Entry and 10-Key
- Efficient and Detail-Oriented
Timeline
Pharmacy Technician
Jencare Medical Center
08.2014 - 02.2020
Pharmacy Technician
CVS Pharmacy
10.2005 - 12.2014
Cancer Registry Management Certificate -
University of Cincinnati Clement College
Diploma - Medical billing and coding
Ashford University
Bachelor - Sociology
Ashworth College