DAVID EZEKIEL
Richmond,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and also a Trustworthy Teller Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Anywhere Works
12.2022 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly.
Teller
Wells Fargo Bank, N.A.
10.2021 - 12.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Managed over 85 customers per day.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
Car Sales Consultant
Classic Chevy Sugarland
01.2020 - 07.2021
- Established good customer relationship upon arriving dealership
- Showcased dealership's vehicles and explain their features and warranties to customers
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices.
Porter
Conn's HomePlus
12.2018 - 01.2020
- Assist Customers with their Purchased Items.
- Managed over 100 customers and orders per day
- Building , and moving merchandise around store
Education
High School Diploma -
Sharpstown High School
Houston, TX07.2019
Skills
- Signature Verification
- Transaction Error Identification
- Information Processing
- Fraud Detection
- Account Management
- Building Customer Loyalty
- Policies & Procedures
- Data Entry
- Excellent Written and Verbal Communication
- Conflict Resolution
- Advanced Excel Spreadsheet Functions
Timeline
Customer Service Manager
Anywhere Works
12.2022 - 10.2023
Teller
Wells Fargo Bank, N.A.
10.2021 - 12.2022
Car Sales Consultant
Classic Chevy Sugarland
01.2020 - 07.2021
Porter
Conn's HomePlus
12.2018 - 01.2020
High School Diploma -
Sharpstown High School