Meshayla Hopson
Wichita,KS
Summary
Dependable phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets.
Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service.
Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Bus Driver
First Student
05.2023 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained Kansas driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Manage over 100 students daily
Phlebotomist
BioTek
01.2023 - 08.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Mobile Phlebotomist
American Red Cross
01.2022 - 12.2022
- Take vital signs, including blood pressure, pulse and temperature; accurately collect patient information.
- Organized daily work based on collection priority.
- Perform clerical duties including; preparing files and reports, monitor and replenishes supplies and maintains work areas.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Customer Service Representative
Apple
02.2020 - 02.2022
- Conferred with customers by telephone to provide information about products and services
- Recommended products to customers, based on customers' needs and interest
- Answered customers' questions about products, services or payment.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Urinalysis Technician
Dominion Diagnostics
06.2018 - 12.2020
- Isolate, identity and prepare specimens for examination
- Input data into databases
- Place orders for laboratory equipment and supplies.
- Organized work to meet demanding production goals.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Customer Service Representative
Anomaly Squared
01.2016 - 10.2017
- Conferred with customers by telephone to provide information about products and services
- Kept records of customers interactions, recording details of inquiries, complaints or comments as well as the action taken
- Completed change of address records, contract forms or issued service discontinuance orders on the computer
- Checked to ensure appropriate changes were made to resolve customers' problems.
Sales Representative
Winston Brands Inc
03.2014 - 01.2016
- Maintained customers records using automated systems
- Answered customers' questions about products, services or payment
- Recommended products to customers, based on customers' needs and interest.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Metro Meridian High School
Wichita, KS05.2016
Skills
- 7 years experienced Customer Service Professional
- Rewarded top performer in previous roles
- Technologically inclined, strong communication skills and pays attention to detail
- Passenger Assistance
- Complaint Resolution
- Specimen Preparation
- Infection Control
- Data Entry
- Venipuncture
Certification
- CDL class B License PS -10/13/2023-10/08/2028
Timeline
School Bus Driver
First Student
05.2023 - Current
Phlebotomist
BioTek
01.2023 - 08.2023
Mobile Phlebotomist
American Red Cross
01.2022 - 12.2022
Customer Service Representative
Apple
02.2020 - 02.2022
Urinalysis Technician
Dominion Diagnostics
06.2018 - 12.2020
Customer Service Representative
Anomaly Squared
01.2016 - 10.2017
Sales Representative
Winston Brands Inc
03.2014 - 01.2016
High School Diploma -
Metro Meridian High School